Used Mercedes-Benz GLB 250 Base for sale near Richardson, TX

After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience and perceptions of this department. His customer service definitely matched the Mercedes Benz brand which is what I expected from the beginning. As a result, I will continue to work with him in the future.

Everyone is friendly and the service department can be trusted. These people really know Porsches! Justin always treats his customers fairly and is very honest and up front with all costs before the work is performed

Love my GLB! Feel like its stands for "Great Lil Benz." :) Drives more like an SUV than a car and that's what I wanted. There is more cargo space due to the square-ish boot. Dynamic mode gives you everything from Econo to Sport. The dash is beautiful, the ride is excellent and the price is fantastic. A win all the way around.

We would like to thank Nick for being a man of his word. He was able to get us in the Mercedes we wanted. A very professional and courteous young man. Our process was quick and painless. Loving our new car. Thanks Nick

I love the car so far but I’ve only had it for two weeks. I had a 2015 Equinox before getting the GLB250. I looked at the GLA and GLC, as well as other manufacturers, but really liked the GLB. I must say I was smitten with Mercedes-Benz and always wanted to own one. So my thought process was rather jaded. I got the AMG package that offered a few other options that I like as well. I was concerned about it only being a inline 4 instead of a V6 but it seems to have the pickup and drive to soften that concern. The only thing that is stupid is the easy exit seat. It does not function as to what your definition of easy exit would be. Other vehicles have what I would consider easy exit. This vehicle does not. Even the sales associate was dumbfounded by it.

David Ward is outstanding and was a real gentleman to my wife and I. We will be glad to tell our friends and family about our experience.

For over a year I've been reviewing, visiting dealers and I found Keith Beitter to be a true professional and I was also so very impressed that Park Place Porsche is such a high quality 1st class operation!

I love my GLB but two months and ten days, after the purchase, the engine needed a repair which was covered by the warranty. However, we were planning a lengthy trip and was thankful this did not occur while we were a few thousand miles from home. Me and My Mercedes are still trying to figure our communication out. I prefer Waz or Google Maps to their GPS system. Advance notifications of turns and such are better. Other than these issues I love driving her, Gilby.

This was my first experience with Mercedes Benz of Grapevine. Our sales associate Bria was very accommodating and professional. She took the time to listen and find my wife the exact car she has dreamed of. I generally hate the car buying experience but Bria was a joy to work with. We will be back!

Juan Feliciano, Assistant Service Manager, made my first experience with Mercedes-Benz Grapevine a very pleasant one. I took my car in for recall repair, although I did not purchase it there. Customer service was top notch from everyone I encountered there. Will definitely not be my last visit and would definitely recommend them!

Perfect midsize SUV. Great handling and comfortable ride. Great mileage . Also has all the latest features at your finger tips. Love the roominess and the way it drives.

I’m not easy to please, I will state that right up front. It may be because I spent 30 years as a Naval Intelligence Officer, so my expectations are normally hard to please/reach. I have to say, hands down… this was the best car shopping experience I have ever had; and at 53, I have had quite a lot. 

 I was so impressed with my first online contact with the dealership in asking about a particular Mercedes vehicle pretty late at night… it was around 9pm. Someone actually responded letting me know they were closed, but would assign me to someone. I was like wow… and it was not a bot. That was impressive. The icing on the cake and the reason for this 5-star review was because of one of their Sales Experience Managers by the name of Shara Freeman and her boss (not sure his title), but his name is Dereck. Both great personalities without the “sleezy” sales person vibes. I was in shock (because I have never seen this kind of personality with a sales person before) in how non pushy and down to earth they both were. It was because of her and Dereck I purchased the vehicle that I did. I felt like Shara really pushed for me to get the price I wanted and make the deal work, either that or she deserves an Oscar. I expect Shara will be moving on up their corporate chain in to time, they would be crazy to let this one get away. Also, be aware they do not add any additonal fees minus the ones you are accustomed to (Taxes, Tags, Title, etc.). No crazy 4k dealer fees or asking 10k over MSRP here. I also appreciated they are people of their word. I asked for something to be repaired on the vehicle that I wanted, and they kept their word in getting it fixed even though I already signed the papers and took the car home. How many times were you promised something, only to try and get that something done and they act like you never discussed it with them… not Shara and Dereck, they got fixed what I asked the very next week in one day. If you read most of their negative reviews, it’s from the service side and not the sales side, so keep that in mind.

 In closing, I can see why as a car dealership they are rated so high, which is a feat in and of itself. This place is the real deal and if you want the ultimate car shopping experience without the uncomfortable push... ask for Shara, you will be glad you did. — No hype.

Purchased the 2021 GLB because I was looking for a compact-sized SUV with third row seating for kids. The GLB also has a modern interior, I like the turbine-style air vents and the "surfboard" infotainment and instrument cluster. Despite what others have said about navigating the infotainment, I don't find it hard or cumbersome to use. However, one nuisance is having to scroll to the radio presets every now and then on the instrument display, sometimes it doesn't save the last setting. I also like the large panoramic sunroof although that's a $1500 option. The engine is peppy and the car is nimble (for an SUV) and has great class gas mileage. There are a few annoyances though: 1) The 2nd row seats don't fold all the way down IF the seats are moved to the front most position (the headrest hits the front seats), this makes it even more difficult to climb into the 3rd row; 2) Android Auto and Apply Carplay doesn't take up the full 10.25 inch infotainment screen, Google Maps only displays 7 inches; 3) the dual exhaust tips are fake. The GLB isn't very stylish, isn't very fast and performance-oriented, and it's not the most luxurious Mercedes; however it offers the perfect practicality. The only competitor is the Discovery Sport which is also a compact, luxury SUV with a third row.

I have owned over 30 Mercedes-Benz cars. Unfortunately, I have a G wagon that caught a flat and nobody could figure out how to pull off the cover to get to Lugnuts. I called many places finally went into the dealership service couldn't help except for me to buy the tool $70 PEAUX Benson sales manager went out of his way to pull the G wagon apart to figure out where they hid this little device. It took him a long time, and he finally found it agreed second effort. He deserves a A great review this professionalism is rare in the world we live

Ivan Fernandez provided an excellent customer service. His professionalism, and dedication to customer service were evident throughout the entire process. He was knowledgeable, patient, and ensured that all my questions were answered. I highly recommend Ivan to anyone looking for outstanding service and a trustworthy sales professional.

Absolutely love with this suv. Handles very well. Great on gas. Sporty but also family oriented. simple, modern and yet still elegant interior with a sleek exterior to match.

Best Auto buying experience I had with Mr. Ray from Auto Merchant. He did over and beyond to make us satisfied. I purchased my daugter's first car from him and he was working on this deal like he is buying a car for his Daughter. Thanks Mr Ray. appreciate your business.

Had to reschedule for Wed but enjoyed the customer service so far, they seem to have all the best vehicles

My Glb is probably the nicest suv I have ever driven. The ride is great, very little road noise. The info screen is huge and easy to use. The interior is luxurious and comfortable, big enough for 4 adults and I child or 3 large dogs. The 4 cylinder with a turbo is peppy and can step right up to pass.

I recently purchased a used car from Art Wilson at Ottosource. I am very happy with the service I received, the ease of the no pressure sales process and love the car I bought.

Mercedes GLB 250 is the perfect car for our needs as a veteran, disabled-who wants safety and dignity. Love the way it looks and drives.

I had a great experience buying my first car with Ashley. I am in love with my Honda Accord Hybrid and it’s been running beautifully for 6 months now!

My only complaint is that the vehicle comes with run flat tires and no spare. The run flat tires don't allow for the best ride, but when it comes to everything else, the GLB is very good.

I approached buying my Miata with usual fear and trepidation... price was a concern... I didn't want to part with my 2001, yet thought it was time. Lori was very patient and relaxed. At one point I decided not to buy and she, without argument, placed it back on inventory. Also, at other points I'd dealt with Mark and Luke, co-workers with Lori--all cooperated with each other in a very professional and friendly spirit. I had two issues under 30 day warrantee--I was given a loaner car and was called in 1/2 day that car was ready! Location is a problem, gps a necessity for someone new to Dallas. I can now find it after 8 or so visits, but laugh when I finally do get there each time. I'll probably return for service, as I have a warrantee contract, though it allows me to go elsewhere. I feel I have some real and honest friends there, a good experience.

Seeing that the used car market was so strong I traded in my 2017 SL 550 for a 2022 GLB 250. Actually, it wasn’t as difficult of a transition as I thought it would be. Of course I left the dealership with a brand new car and a check for $9k so that was nice. It has been an adjustment to go from 449 hp to 221 hp. Overall, I am extremely happy with this car. I think it is an unbelievable value. It is priced $5k more than the smaller GLA and $5k less than the GLC. It has a somewhat boxy styling but I think it definitely looks unique. Although I didn’t get it - I like the idea of a third row even if it is small. I absolutely love the giant tech screen in this car. The interior is very nice and the space in the back of the SUV is plenty big. This car drives smooth and I am very pleased with the stock stereo system. I definitely recommend this SUV.

Very pleased with my experience at this dealership. Isaac Kennedy was outstanding! Great personality and very knowledgeable!

Getting better mpg than their ratings say! I hauled in more kids & luggage than I ever thought it would. Lots of computer gadgetry to figure out…