Used Mercedes-Benz GLC 350e for sale near Savannah, TX

After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience and perceptions of this department. His customer service definitely matched the Mercedes Benz brand which is what I expected from the beginning. As a result, I will continue to work with him in the future.

where do I even start?! Rene was friendly, open, and honest, so easy to deal with. I 100% recommend Rene Renteria for your car buying needs!

I leased two 2020 Glc 350e, one for me and one for my son. We found almost immediately that his was a lemon. It broke down constantly with the message reading “pull over and turn off engine immediately”. After several months in and out of MB repair we hired an attorney and MB bought the car back as a lemon. Then i started to get the yellow “watering can” icon on my dashboard with about 2k miles on the clock and we thought mine was also a lemon. After three separate weeks in repair at MB a technician was finally able to fix the problem. Now at 14,600 miles and so far no other problems. I actually love driving this car and seriously considering buying at lease end in August.

Go see Shola. He went above and beyond to take care of us and earn our business. Top notch customer service all around. Definitely recommended!

This was my first experience with Mercedes Benz of Grapevine. Our sales associate Bria was very accommodating and professional. She took the time to listen and find my wife the exact car she has dreamed of. I generally hate the car buying experience but Bria was a joy to work with. We will be back!

Juan Feliciano, Assistant Service Manager, made my first experience with Mercedes-Benz Grapevine a very pleasant one. I took my car in for recall repair, although I did not purchase it there. Customer service was top notch from everyone I encountered there. Will definitely not be my last visit and would definitely recommend them!

I’m not easy to please, I will state that right up front. It may be because I spent 30 years as a Naval Intelligence Officer, so my expectations are normally hard to please/reach. I have to say, hands down… this was the best car shopping experience I have ever had; and at 53, I have had quite a lot. 

 I was so impressed with my first online contact with the dealership in asking about a particular Mercedes vehicle pretty late at night… it was around 9pm. Someone actually responded letting me know they were closed, but would assign me to someone. I was like wow… and it was not a bot. That was impressive. The icing on the cake and the reason for this 5-star review was because of one of their Sales Experience Managers by the name of Shara Freeman and her boss (not sure his title), but his name is Dereck. Both great personalities without the “sleezy” sales person vibes. I was in shock (because I have never seen this kind of personality with a sales person before) in how non pushy and down to earth they both were. It was because of her and Dereck I purchased the vehicle that I did. I felt like Shara really pushed for me to get the price I wanted and make the deal work, either that or she deserves an Oscar. I expect Shara will be moving on up their corporate chain in to time, they would be crazy to let this one get away. Also, be aware they do not add any additonal fees minus the ones you are accustomed to (Taxes, Tags, Title, etc.). No crazy 4k dealer fees or asking 10k over MSRP here. I also appreciated they are people of their word. I asked for something to be repaired on the vehicle that I wanted, and they kept their word in getting it fixed even though I already signed the papers and took the car home. How many times were you promised something, only to try and get that something done and they act like you never discussed it with them… not Shara and Dereck, they got fixed what I asked the very next week in one day. If you read most of their negative reviews, it’s from the service side and not the sales side, so keep that in mind.

 In closing, I can see why as a car dealership they are rated so high, which is a feat in and of itself. This place is the real deal and if you want the ultimate car shopping experience without the uncomfortable push... ask for Shara, you will be glad you did. — No hype.

I have owned over 30 Mercedes-Benz cars. Unfortunately, I have a G wagon that caught a flat and nobody could figure out how to pull off the cover to get to Lugnuts. I called many places finally went into the dealership service couldn't help except for me to buy the tool $70 PEAUX Benson sales manager went out of his way to pull the G wagon apart to figure out where they hid this little device. It took him a long time, and he finally found it agreed second effort. He deserves a A great review this professionalism is rare in the world we live

Ivan Fernandez provided an excellent customer service. His professionalism, and dedication to customer service were evident throughout the entire process. He was knowledgeable, patient, and ensured that all my questions were answered. I highly recommend Ivan to anyone looking for outstanding service and a trustworthy sales professional.

I have had a very positive experience after buying this car used (lease return) in 2021. We have a 2013 Mercedes E350 and have loved it so we did not hesitate to get a second Mercedes. However, I wasn’t happy about this car at first and had complete buyer’s remorse until I learned how to drive and manage this PHEV. To drive this car effectively, you cannot be a lead foot driver. My husband drove it the first couple of weeks and we got 17 mpg! I was horrified. We also didn’t install an electric charging station for the first 2 months and so didn’t charge the car daily. Once I started driving it and we started plugging it in daily, it performed beautifully. I get MUCH better mileage than the 25 mpg listed in the stats. But, this car requires a delicate touch and it prefers short trips. It is not a good car for a long commute if you are looking for exceptional mileage, but it is respectable at 30-35 mpg. So, here is how it now performs: If I’m doing short trips running errands or commuting, I get between 40 and 99 mpg. For longer trips (e.g. 200 miles), I get a respectable 28 to 35 mpg. Second, you need to charge this car daily to achieve the full benefits of the hybrid mode. If you don’t use up the charge, when you plug it in to recharge it you will only get 9 all electric miles. If you deplete the charge, you will get 14 miles once it fully recharges. However, range miles are not actual miles. That is a key thing to understand if you drive an electric car. If you are using the AC or other features that draw electricity, your distance will be reduced. While the electric range is ridiculously short at 9-14 miles, plugging in daily gives excellent mileage and results in only needing gas about once a month. Also, beware: the hybrid tank only takes 13 gallons, compared to the 17 gallons non-hybrid gas tank. When the car warns you need gas, you should get it right away unless you can get it to the gas station on a full electric charge. My range for a tank of gas is consistently between 400 and 600 miles, depending on the length of my daily trips. One other note: if you get on the highway right away after charging, the car will reserve some of the electric charge. You will be 20 or 30 miles into your trip before you electric range is depleted. If you are going downhill, your car will charge itself. A trip down the mountain from Lake Tahoe will provide you with added electric range. How did this car do in the mountains? Beautifully. It hugged the road like a sports car while in Sport Mode or Sport + mode. Comfort mode is my usual, but eco mode does help teach you how to have a delicate touch and make the most out of driving a hybrid. Other things: parking is a breeze, handling is great, comfort is top notch, car features are excellent. The only thing that is a little weird with this car is breaking if you break hard. The car pulsates oddly as it figures out whether to initiate electric charging or not. Again, a soft touch will be rewarded. I would buy another Mercedes electric vehicle and have learned they are discontinuing hybrids and will be going all electric in the coming years.