New and used 2025 Mercedes-Benz GLS 580 for sale near Shady Shores, TX

After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience and perceptions of this department. His customer service definitely matched the Mercedes Benz brand which is what I expected from the beginning. As a result, I will continue to work with him in the future.

This is my 5th Mercedes , I currently own two ml350 and gls 450 and class c Mercedes sprinter . This model is by far the best one and the quality is the best . It drives more like a car then suv

Clear communication, no pressure, knowledgeable - they respected our time and our preferences. We were made aware of various protection packages, without any pressure or wasted time.

Friendly and professional staff. They were very hospitable and made the buying process as smooth as possible. They explained everything to us clearly and didn't try to sneak in any extra charges. Our salesman, Eddie, took especially good care of us and was very patient as we thoroughly looked over the car we were interested in and took our time to make our decision. The car we purchased wasn't a Mercedes and was less luxurious and less expensive than what you would typically expect from a high-end luxury car dealership, but they didn't treat us any differently because of that. Highly recommended!

Very polite and professional people. Shoutout to Gabi for finishing the buying process so smoothly. Definitely recommend this place for a new/used car purchase.

We built/ordered 2024 GLC300 for my wife in May 2023. Took delivery on 12/1/2023. Darren Shin was our sales advisor. We moved our business from another Mercedes dealer because Darren was EXTREMELY knowledgeable about the Mercedes autos, options, process, timeline, etc. He did NOT use any pressure whatsoever. he focused on educating us to ensure the vehicle was EXACTLY what my wife wanted. If I had a sales opening in my firm, he is exactly the high performing sales person who I would hire!! Kudos and well done.

Wanted more information on the damage to a car and none was giving to me

I bought 2 Mercedes at this dealership in the past 10 years. People here (sales or service) are very nice. Services are always good. They are first class dealership.

Go see Shola. He went above and beyond to take care of us and earn our business. Top notch customer service all around. Definitely recommended!

April 17, I contacted your dealership about a Toyota 2006 4 door. Brett called me that night to talk about the vehicle I wanted. I called him the next day with a request about certain maintenance had been jdone. He called me back and told me, but i told him I wanted to see the maintenance tickets, he said he could send it to me, but he would have to block out customer name and address. I received it and call Brett letting him know that I have a 2006 Toyota Tundra SR5 just like what i was looking at, and I would be trading it in. I told him Iwas not interested if he was going to low ball me , since mine had only 145,000 miles. He ask me to send in pictures of my vehicle and he would let me know somewhat a trade might be. I knew would the trade would only be a ballpark price until you had a chance to look at it. We live in Paris Texas and told him I did not want to drive two and one half hours to get there and the trade was going to be low. I wanted the 4 door since I have a 4 door access cab. I had to call him on the second day after sending pictures to see if he had to receive. Brett said he would let me know. It is Thursday and I still have not heard from him. If he did not think we could trade, why not call customer and let him know. When he thought he had an easy deal he contacted me. I am an old man and I do not mind be told no. I have purchased 4 Lexus from Sewell down the road from you, they have the greatest salesman, they will call you regardless if you can make a deal. I donot believe I would ever say buy from Sewell Cadilac to another person