Although the purchasing process was a lengthy (almost an entire day), my sales rep Alex was instrumental in making it as painless as possible. He assisted in helping me transfer all of my belongings from my trade-in to my new vehicle and walked me through the features before leaving the lot. There were a couple of concerns that appeared after the sale, but they fixed everything quickly and seemed concerned about my satisfaction. This is my third Toyota purchased here in Bend and I have always received a little extra effort with purchasing and servicing which make has made me a loyal customer of the brand and this dealer.
Austin was very helpful and completely honest about the truck I was looking to buy, even though I found one closer to my location, they helped me negotiate a better price for the one in my town! Who does stuff like that?! They're integrity and drive to help you in any way deserves your business. I was astounded, by their service and follow up helping me, even though I live over 400 miles away from Bend, Oregon. AMAZING. I highly recommend them!! Josh and Austin are the flippin' GOLD STANDARD for "used" Salesmen. The only reason I didn't buy the truck from them was because my credit union would'nt let me purchase a vehicle from out of state.
This is our fourth purchase from Mercedes-Benz of Bend. We would not return without feeling the best about this dealership and most of all the personal that work there. Hamlet is just the best, not only a great sale rep but a friend. The feeling about the service department, especially Shane, is a paramount reason for our patronage.
Keep up the good work and we are customers for life.
I flew from Seattle, WA to the dealer in Bend, OR. Their shuttle was waiting for us at the airport. Car was in good condition as described. They provided quick and friendly service. They even filled the tank full with gas. I had a great experience with them.
Wonderful experience. The entire staff was very professional and courteous. Our salesman, Hamlet, did a great job of taking his time going over the car with us and making himself available for any and all questions. We are very pleased.
We had a very pleasant and professional experience with the staff at the Bend Mercedes dealership. From the beginning we were met with courtesy and respect. Everyone was very nice but a special call out to your GM Jennifer. She answered all our questions and handled our deal to our satisfaction.
Jennifer Durfee, Hamlet and everyone on the sales / service team at Mercedes Benz of Bend are attentive but not annoying, efficient and intelligent. They went above and beyond great customer service. I recommend anyone in the market for a car, no matter their budget visit this store.
Smolich is absolutely the most pleasant car buying experience a person could have!!! My wife and I went in on a whim to check out a car, we were working with another dealership in town for a car that was 3 years older, and Were feed up with the way the other dealership was playing games, so with that we went to Smolich to see Corey.... we had no expectations of taking a car home that night, with our credit that just doesn’t happen! We sat down with Corey to do our paperwork and there were no negative negotiations, we told them about the car and price of the one we were looking at, and they were able to put us into a brand new 2018, for $1500 more than the used one we had been looking at. And we were able to take the car home the same night. The entire process took 2 and a half hours and that’s with a 25 minute test drive. We love the fact that you deal with one person, except the finance persons to sign paperwork, they definitely earned our business for life, we will be back when I am in the market for a new truck. Thank you to everyone at Smolich!!! You guys nailed it.
Pat was friendly, and there was no pressure at all. The car's condition was excellent, just as he described it. We drove almost 1,000 miles roundtrip to see the car in Oregon, and it was definitely worth the trouble. I would buy another car from Auto Network. We're happy customers.
I did not buy the car that Auto Kings has for sale. They are in Bend, Oregon and, being in Seattle, I was unable to see the car 'in-person.' However, I can speak highly of the customer service and willingness of this family-owned dealership to go the extra mile to make the initial process comfortable. They took the time to send me additional pictures of the car and were honest about the blemishes that I could not see in a photograph. I felt no pressure and believe that they truly wanted the best for me. They were even trying to find a way to incorporate some work in the Seattle area so that they could deliver the car to me. I would highly recommend doing business with the brothers at Auto Kings. Really good guys. - Jo
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