My car was totaled by a reckless driver a week ago (I was rear ended at high speed while I was sitting in traffic), so I was having to find a new car on a short and unexpected notice. I obviously wasn???t a very happy car shopper, given the reason behind my urgent need in a new car. After test driving several cars and visiting several ???luxury??? car dealerships, I was about to go home, but decided to visit one last dealership (Schomp BMW). I had BMWs in the past from Schomp, so I knew the quality of their cars and the outstanding quality of service they are well known for. However, I was blown away when I walked in their doors today. The receptionist was so friendly and helpful. I told her I was there to test drive the X3 and she immediately went in search of an available client advisor for me. She reappeared with a true gem and class act named Sam Nejad. I told Sam my story about my car being totaled by a reckless driver and that I was interested in the X3. He went right to work for me and I never looked back. He was extremely knowledgeable about BMWs, especially the X3. Before we went on our test drive, we walked around the entire vehicle and Sam pointed out all of the features and he did the same once we got inside the car. Once we got on the road, he showed me all of the features in real time as we were driving. At my previous ???luxury??? dealerships, the client advisors/sales people told me more about their personal lives than about the car. At one dealership, I knew more about the car???s features than the salesperson did and at another, I ended up knowing more about the salesperson???s entire life story than I learned about the car. Sam was honest, trustworthy and 100% BS-free. Not once did I have reservations about him. He has the rare and unique talent of balancing extreme professionalism with being funny and very personable. His passion about BMWs is infectious. I especially valued his ability to be very efficient, but yet not feeling rushed at all. He went above and beyond. I have no idea where Schomp BMW found Sam, but I hope they hang on to him because he is the real deal. I have to say everyone I interacted with today at Schomp BMW was exceptional: so friendly, helpful and professional without being overbearing at all. Schomp BMW and Sam Nejad are refreshing in the world of car dealerships. They know the perfect recipe for doing it right. Thank you!
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