Five stars for straightforward sales
December 3, 2018
For the first time EVER, buying a car was not a painful experience; it was actually pleasant. Sead Music was my salesperson; he was straightforward, but kept things light with his good humor. I also worked with David Evans. Initially, as he explained how (he felt) the internet "conditional" price was quite upfront and obvious, I was convinced I'd be exiting within minutes with no intention of returning. His explanation came off a bit demeaning, like 'duh, this is totally obvious', and I couldn't disagree more. The "conditional" advertised price was correct ONLY if you were a recent college grad, active or retired military, AND a current or previous owner of the same make/model you were purchasing. I don't know of many who would actually qualify for all three of those, and as such, I feel the pricing is deceptive. To the best of my knowledge, there is no upfront disclaimer on the site regarding those specific requirements. And if there was, I'd completely retract my statement because I think that would be completely fair. I do feel it is my responsibility, as a consumer, to read the fine print. I do not, however, think it is my responsibility to scour the site or call the dealership to ensure I understand the pricing structure. It's too burdensome on the consumer and, frankly, feels unethical. So, basically, it gets people (like me) in the door, and I get that. Anyway, I heard him out, and other than his initial remark re: pricing, he was professional and very straightforward, which I greatly appreciated. I very frankly, but politely, explained that I, personally, loathe the back and forth game that seems to be required to get a fair deal when purchasing a vehicle. You can tell David is very experienced in sales and is adept at reading people. He more or less mirrored my approach and demeanor, we worked on numbers, and very quickly reached an agreement. I don't think I got a steal, but I do feel the price was fair and I could not be happier with the no BS approach and the speed and mannerisms of both Sead and David. I also worked with Steve Emerson in finance. He, too, was a pleasure to work with and made the process a breeze. He did promote all of the adds (gap coverage, extended warranty, interior/exterior protection plan, etc.) as he should in his role (and I purchased all of the above), but was not overly aggressive or pushy, and was even fun. Great personality. Overall, I really enjoyed my experience. I was in and out, the waiting area (which I was never in for long) was clean, comfortable and more than accommodating with complimentary snacks (good stuff you'd actually want to eat - ice cream, cookies, fruit for the health conscious, coffee, water, etc.), and Sead gave me a quick run through of the car's features and made sure everything was working properly before I left. Five stars for keeping it real.