This was the 3rd car I have purchased at Jim Ellis in the past 2.5-3 years ( New 2016 Vette, Certified Used 2014 Suburban, and now 2018 Volt .. 2nd one) and typically I'll work out the deal before I walk in the door. This car was a little different given the fact that the car had to be sourced from Alabama and the timing didn't allow for that. I felt like I got a taste of the typical back and forth negotiation plus hang around and wait car buying experience (didn't experience at all with my other 2 purchases). Not a bad experience by any means and Reggie is always a pleasure to work with. I had a question around the $7,500 EV tax incentive and how it was applied to the leasing numbers that I couldn't get a straight answer on. From researching after the fact, it clearly states that the finance company gets the incentive if the vehicle is leased and not that I can do anything about it now, but I wonder if GM Financial applied it or not. On my last Volt lease the MSRP was more than this one, same terms were applied (39 months, 12K miles, $2-$3K down) and my monthly payment ,even with the insane (at the time) GA ad valorem tax added, was less than this lease. The residual was higher (around $21K) but I also remember the 2014 losing a TON of value and only being worth around $13K when the lease was up so maybe GM learned their lesson from the last round of leases. Regardless, overall it was an excellent buying experience and I'll continue to recommend and refer my friends to Reggie. Great Job!
We bought our Tahoe this summer and I just went in for our 1st maintenance visit (we've driven alot in 3 months!). I made my appt for the later afternoon, ,was in & out in 45min. I had a question about the paint and talked to the manager who assured me that they will get it taken care of in the nxt month. Our experience w/Jim Ellis service thus far is great. Thank you!
Everyone was no pressure and very professional , from sales (Hilda), her manager, to Samuel in finance , showed exceptional customer service making my experience painless. I was in and out in a little over 2 hours. I have already recommended this dealership and will continue to do so. Thanks Hilda and Samuel and by the way I ??My 🚗
First experience w/ GM service dept in decades - EXCELLENT
by davidf from DealerRater.com
December 3, 2018
4.3 (2334 reviews)
Recently inherited father-in-law???s 09 Malibu he purchased new in Louisiana, and only drove 35k careful miles in a decade. Had a great service advisor at Jim Ellis who understood the car is special to us. He worked closely with the service team to identify and recommend best options for the car???s needs. I have owned a Toyota suv for 20 yrs, and a Mercedes sedan for 25, so as you might expect I spend A LOT of time in service departments. Would have to rate JE service dept superior to either of those, and now am strongly considering (finally) trading for a new Jim Ellis vehicle based largely on this service experience.
She did a great job getting me approved at a good rate. Karrie Tony made my experience fun and exciting 😀 Tony Robert defused a problem I had with a disrespectful rep in the service dept And because of his commitment to keep a customer happy I returned to purchase a Tahoe 3 months latter👍 Robert
Elise was very prompt and knowledgeable. When you come to the dealership you expect the absolute best. Elise checks all the boxes. I've been to 2 other sevice centers and this has been my best experience so far. My first experience was the absolute worst. The only thing i remember was spending $3,000 and my car not working, and Vladimir. I was very upset. Vladimir explained, sometimes things happen, but he would do his best to rectify the situation. Throughout our conversation he listened and later apologized. I remembered Vladimir from our conversation 9 months prior. Vladimir is a valuable service member. Elise and Vladimir are the reasons why i will continue to bring my vehicle to your service center. I have worked with other service members but i don't remember their names. These 2 members stood out. Thank you.
The overall experience was nice and all, the person I worked with frank seemed to know what he was talking about but when I asked to get more info there wasn’t much customer service to help.
Whenever I’ve had my car serviced, it’s critical that I have a “Go To” person that I can trust without question This is especially true when I bring in my car for service at a dealership. From the first time I brought my 350Z to the service department at Arlington Nissan, Al Thacker has been my Go To guy. When Al says I need work, I know it’s needed. When Al says this is the lowest price for the work, I’ve seen him do a lot of work to come up with the bottom line. If I need a loaner, Al has one waiting when I come in. If I can’t get to the service department before it closes, Al has often waited until I can. On top of all this, Al is a pleasure to deal with. Arlington Nissan is indeed fortunate to have Al as a member of its service department team.
My spouse was in need of a new truck. His 1996 Nissan Truck was beyond repair and was requiring a tremendous amount of work. He has always dreamed of owning a Silverado Z71 for the last 14 years. We met Mike Champness several years ago at our daughter's school. He was so friendly and he told my husband that he worked for Jim Ellis. Encouraged him to call if he ever decided upon getting a new truck. My husband reached out to Mike and he went above and beyond with advise and suggestions for purchasing a Z71. He was very helpful and prompt in returning phone calls and emails. We were able to compare costs with other dealerships and none could meet the expectations from Jim Ellis. We met with Mike on Saturday March 18, 2017 to purchase our new truck. He was very patient, informative, and thorough with orientation to our new truck. We couldn't have asked for a better experience and we are so glad that Mike helped to make my husband's dream come true.
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I had the pleasure of working with Akeem. He demonstrated a wealth of knowledge on the inventory which made picking the right vehicle a breeze. Thank you Akeem and everyone at EMG for a great experience! Highly recommended 👍🏽
I wish there was a 10 star option for AX Auto. My wife and I drove from chattanooga, TN. We spend 2 days in Atlanta looking at 7 minivans, the second day we found AX Auto. We came knowing what we wanted and unlike other dealers they didn’t try to push into something more expensive or different than we had asked. Eric our salesman was both patient and considerate of our every request. He and his manager respected our wishes to think it over and 3 hours later we were able to drive off with a beautiful ( new to us) 2014 Honda Odyssey!!!
On Saturday, April 9, 2016 met up with salesperson Ali, Our intention was to just look at a truck but we ended up driving off the lot with a Ford 150. We couldn't resist after reaching the Finance office. It was a nice experience in there too. Thanking everyone who was involved with the process!! You are truly Awesome!!! The Whaley's
I bought a 2000 Chevy blazer, I look the car over pretty good and it seem like a pretty decent vehicle I bought it brought it home I've had it now for two months so far so good things are working fine. People act understand with her going to a facility like this that they are a high volume dealer ,meaning they By the cars put them on the lot and sell them it is up to the buyer to look the car over very carefully before they buy. Overall the experience was pretty good with these people and I would recommend them. Just make sure you do your homework and look the car over very carefully before you buy and understand that you were buying a used car and anything to break at anytime.
I live in NH so I saw this car on-line along with a couple of others within 30 minutes of each other I planned to look at that weekend but when I walked in to BidCars Boston and saw the car, I didn't need to go any further. The 2014 Challenger was in fantastic condition, just what I was looking for and I couldn't beat the price anywhere. They let me take my time to look over the car on my own. Chris was a pleasure to talk to and deal with on the car (and about Harley). Moe was a pleasure to work with for financing and he took the time to explain everything. Kudos to both and to BidCars Boston.
I only inquired about a vehicle that was online through Car Guru. The representative that I spoke with was very nice and kind she tried many ways to get me to purchase and SUV at the time I was not ready however she didn't pressure me to buy an SUV but her words were whenever you are ready please come back and see me. I thought that was excellent
If you're not familiar with this dealership, I'd suggest you check it out. Not only do they have the hottest selection of used cars you've ever dreamed of, but they are very fair on price and willing to work with you. I just bought a 2017 accord v6 coupe - it's still covered under the factory warranty and I saved $10,000 on the original sticker. Akeem was my sales person , made everything work for me the way I wanted it and I really enjoyed the whole experience. I am overall very satisfied with my experience here. This place is truly a cut above the rest. Thank you EMG staff!
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