November 6, 2018
My wife and I were looking to replace our 2014 Toyota Highlander. We stopped into Prestige Kia to look at a 2017 Kia Sorento SX. From the Test Drive to the closing of the deal, Isaac Mitchell did an excellent job. He even helped us clean out our Trade-In when we took possession of our new Serento. Great Salesmanship !! / Great Dealership !!
Most importantly, we believed we had agreed to a 15,000 mi/yr lease. When we got home and reviewed the paperwork, it was noticed that the lease agreement was for 12,000 mi/yr. We decided not to make an issue of this as there could have been some miscommunication on our part. A couple of days later, we were contacted by Prestige Kia to inform us that there had been a mistake in the paperwork, the lease agreement should have been for 15,000 mi/yr and they were sending someone to our home with the corrected agreement for us to sign.
We signed these papers today. To us, this demonstrates EXCEPTIONAL INTEGRITY!!!