Beyond Customer Service
December 3, 2018
Five stars just isn't enough to explain the level of extraordinary customer service at Gabriel Jordan in Kilgore. Maybe my story will explain. I stopped for gas after work and my Enclave would not start back up. It was 5:28. Gabriel Jordan closes at 5:30. In desperation, I called. They answered and put me through to service. Chris the manager took the call. When I told him the situation, his IMMEDIATE response was, "we'll bring you a loaner". And they did. He and Danny brought the loaner to me. I couldn't believe it! The best I was hoping for was to tell him I was going to have it towed to the service center and would be in the next day. No, Chris went so above and beyond to personally bring me a car. It is hard to put a price on this kind of service. I am so thankful to be a Gabriel Jordan customer. Fortunately, we got the Enclave started and drove it in. It was repaired and ready by 2:00 the very next day and when I picked it up it had been washed and vacuumed as well.