Excellent service through a very stressful issue
November 6, 2018
After my battery died over the winter, clearing emissions sensors, I was struggling to get my very highly modified TT 370z's emissions sensors to come ready for testing so I could renew my plates. Carrie and the team were very patient with me despite a tight timeline to get this corrected and through multiple days of drop-ins. We would make changes and then I'd go out and drive trying to set the sensors. Once an evap code finally popped up and deep diagnosis was completed, they found the evap hoses were reversed inadvertently (likely during exhaust upgrade). This explained why no matter how far I drove it would not come ready. Kudos to the techs for finding something as subtle as reversed hoses. I had checked them for issues but didn't notice the reversal.
Throughout the process they were always friendly, patient and helpful without charging me for every little thing or hassling me over all of the modifications. I was not looking forward to going to a dealer for those reasons but was proven wrong here.
Once corrected I drove less than 40 miles and all came ready. I finally passed emissions yesterday without any trouble. What a relief! I'll be back for any dealer needs in the future.