Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
First off I just want to say thank you to the whole team at Galena Chrysler Jeep Kia Columbia. My certified sales consultant Kayla Butler was amazing . Also the finance manager and team as well. They are credit for all credit types and are true to their words. No gimmicks or tricks just straight facts. They will even deliver your car to your home or office. Which I definitely took this offer from me living in Greenville SC. The process was easy and immediate follow up. They are the best automotive dealer on the East Coaat I would say. Much better than all local dealers in the Greenville Spartanburg Easley and Anderson area. If you need a new reliable car with all the bells and whistles go see the Galena team in Columbia SC or better yet just contact them online. They are a dealer that will respond to internet customers. You guys are great!!! Keep up the good work!! July 9 2018.
This was one of the most enjoyable experiences I have had in purchasing a car. Adrian was respectful, listened to me, and allowed me to make the decision. Scott fully explained all the paperwork with no delays. I can smile when I think of Honda of Columbia.
I went into Payless on a whim not really sure about the whole car buying process. I met with Micha who was very straight to the point, friendly as well as determined to make me happy. After all was said and done, I ended up with something better than I expected. He and the team diligently worked until I was thoroughly satisfied. I am very happy with my results. I highly recommend this dealership.
I live in western Indiana and had spent several hours on the internet trying to locate the 2018 Silverado crew cab that I wanted. I found it at Herlong in Batesburg-Leesville. I spoke with a very friendly and easy-to-talk-to Reed. After agreeing on a deal, I with my two granddaughters drove 700 miles to Herlong. Everyone I met at the dealership was pleasant and friendly and made me feel they were truly appreciative of my business. As we were leaving I was very impressed when Reed and his sales manager both came out, shook my hand and thanked me for my business. It is a class organization! I would recommend them to anyone.
My recently acquired Avalon is the second Toyota I???ve bought from Scott Cooper. I messaged him over a week so the process of actually buying her was very simple. Hope she works out as well as my Corolla!
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