Shelby buying 2100mi from home doesn't get better!
by Tom 71Mustangs from Apex, NC
December 3, 2018
3.6 (46 reviews)
SUPER NICE AND PROFESSIONAL PEOPLE! It took a lot to convince myself to travel over 2100 mi...one way...to buy my dream car. Kay Kofoed and the other folks at Steve's Hometown Motors made the difference and kept me calm enough to fly out, test drive the car and spend the money to have it transported back home to me in NC. Kay was the perfect sales guy- a knowledgeable fellow "motor head" who responded quickly and completely but WAS NOT PUSHY. This is how car buying should be!
I bought my 2017 Ram 1500 on 3/31/2017... Sam DelBrocco was the most outstanding sales professional I ever came across. He was very kind and willing to help. I will never buy any vehicle from another salesperson... Brian Kelsven, was extremely well knowledgeable of all the electronics, all kinds of "bells and whistles", and did a phenomenal delivery of the truck to me. My Entire Experience was Awesome!!!, From my salesman "Sam DelBrocco" to the sales manager Rick Lipowski, to my Finance Officer "Steven" to Brian Kelsven - who explained me all the functions of the truck, to Pam the receptionist, all the way to the Owner - Don Luke -, whom I met in person and we chat for a while.... They all were an amazing team... Congrats to them.. Thank you all, _Milty M
Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities Review
Quick and easy
by HMAGALLANES8 from DealerRater.com
December 3, 2018
4.6 (770 reviews)
I was very particular about the color and truck I wanted, Patric looked and found exactly what I needed. No hassles or problems. 👍 I'll definitely come back for my next truck!
Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities Review
Looking For A new Vehicle
by SASSYME63 from DealerRater.com
December 3, 2018
4.6 (770 reviews)
On Wed June 20,2018 went to the Lithia dealership in the Tri-Cities looking for new or quality used vehicle- we were looking at a Jeep that got good gas mileage. The customer service was awesome and the sales person we worked with ( Travis Solso ) was very helpful, patient, and kind. e never treated us like he didn't have the time or knowledge to answer any questions had about the vehicle we choose-- he went out the lot and brought a 2018 Jeep Latitude around for us to test drive--we were sold. He did an outstanding job as well as Jessica Perkins, they had our best interests at heart and we drove the new Jeep home-- to Walla Wala. We would not hesitate to refer this dealership and its employees to other people looking for a new vehicle. THANK YOU FOR A GREAT EXPERIENCE Patrick Sasser Patrick
My review of this establishment gives a 100% because of their quick service,plus the shuttle service and there was no complaints on catching or repairing the mistakes or bulletins that's clearly went over an other dealerships head. Thanks Moss
I never would have thought of buying or even walking on to a small lot /mom and pop type of dealer to look at vehicles before. I decided to give it a shot after reading nothing but glowing reviews about them and the car I was interested in was priced right. I went and was totally surprised. Their non-aggressive sales and super friendly approach without being pushy was very refreshing. They were helpful, responsive and super fast with everything. I hadn't really thought about financing through the dealer since I could get a good rate at my credit union. They came back with better rates! I felt I got a good deal without haggling. If you look at the price comparison websites, you'll see that most of their inventory is listed as a "Great Deal" or "Good Deal". I would highly recommend them. Thank you Alonzo! I love my new car.
My sister-in-law needed a car and Alonzo was better than great. He spent hours raking the financing and made the transaction as easy as buying a bottle milk. :-) I I recommend Autoicon to anyone who needs a great car at a great price.
Salesman "Jack" worked with me over the phone and via text message in me buying my dream car. He even provided a cell phone video detailing a complete walk-around with the car running. He coordinated shipping to SD within 2 weeks and took care of every little detail. His involvement did not stop there. He has promptly provided help and assistance in answering any questions I have had post-sale and delivery. Please ask for Jack if you need help buying your dream car
The folks at Larry Roesch went above and beyond to make sure that I was happy and that my car looked great. They took extra time to touch up extra marks. It's practically like a brand new car!
The follow up was great and the car was delivered early :)
Thanks!!
When I arrived I wasn't greeted at all (same experience every time) I work in retail and we're really big on service and the impact good service can have on differentiating you from your competition. A gentleman came behind me and saw me standing there, his interaction with me was awesome. After i was in the system though, the service improved. Been going there for 3yrs now, I wouldn't have it any other way so this is more of a heads up...Thanks
by Betty and Bobby Corbett from Raleigh North Carolina
November 5, 2018
4.8 (1397 reviews)
My wife and I are looking to buy a New svu this Sunday after church we stop by to see what they had. She found a 2017 Ford Escape. She has never gone to look at cars before. She I'm in love with this car. On Monday morning I called the dealership and talked to Mr James Bennett. I give him the stock number. He told me he call me right back what she did. We worked out the deal with him. When we got to the dealership the car was nice and clean. My wife move the car and she loved it. She asked if the paper work was done. Mr Bennett told the we asked for was exactly where she wanted it. We traded in a 2014 Mustang.Ron speller was so patient with her we left the dealership at 10:30. What I was most impressed with Ron he went all over the equipment of the car for her got the owner manuals out showed her everything about the owners manual. Capital Ford need two be very pleased with Ron speller and Mr. James Bennett. BOTH man have alot of integrity.
Steven was an amazing salesman. The second we got out of our car he was there ,seemed to be on a break eating an icy ...which he dropped immediately and helped us . The process was smooth and he kept us informed all the way . The only thing I would improve on is getting into the final stage of signing ( we waited over 2 hours ). But overall great experience. And we purchased a Dodg Challenger Scat Pack 👍🏻. Good job Steven !
Central Florida Chrysler Dodge Jeep and RAM Review
70k mile service
by Kbobb from DealerRater.com
December 3, 2018
4.5 (3496 reviews)
I brought my truck in for the 60/70 thousand mile service and for them to diagnose a ticking noise coming from the passenger side of the engine compartment when the vehicle is started. Had to leave the vehicle overnight, a rental was provided. The diagnosis was communicated to me as being broken bolts on the exhaust manifold and the repair was completed and covered under the power train warranty, the other services were also completed including a recall for the restraint system. The vehicle was ready on time as promised the next day. I am very pleased 😀 with the service.
I was in bad situation with a 2016 Jeep Wrangler. I was in a 4 year lease and only a year in looking to get out of it because I was paying way too much ($452/month) and wasn't too happy with the car. My goal was to trade in my Jeep and get a Dodge Charger with a way cheaper payment of less than $400. After going to dealership after dealership, nobody was able to help me out and told me I need a "magician" to get me where I wanted to be. A couple days after my visit at this location, I recieved a phone call from MICHAEL who seemed very postivive and asked me to come back in. All in all, with Mike being so proactive and doing research and with the help of JOE RIZZI and the constant follow up from sales manager DEREK, they worked a deal with me to lease a 2017 Charger SXT over 4 years for a payment of $395/month. I was EXTREMELY happy with the help of all 3 of these guys. I highly recommend anyone to check this place out. They will work with you and get you into something you want and make sure you leave happy. THANK YOU MIKE, JOE AND DEREK FOR HELPING ME OUT!
I am from South Texas and flew up to New York to pick up a 2011 Jeep Wrangler. This was on a Thursday and my plan was to land and start driving down. After leaving Brooklyn I noticed the vehicle was not shifting into 2nd or 3rd gear so I could not drive move than 40 mph. This was already around 4 pm. I pulled over at a travel center and started searching. I found Route 1 was 30 miles from me, told them I was just passing thru and I would need to be back at work on Monday and they gave me a 6:15 am appointment for the next day. Meghan Dornisch (assistant Service Manager) took us in evaluated the situation and advice me that the vehicle needed more testing. We retuned at 10 a.m. and the vehicle was fast tracked into the service area. Within 30 minutes the problem was diagnosed as defective module in the transmission. They looked for the part and said they could have it in by the next day (Saturday). Meghan called me on Saturday morning to let me know that the part was in and the vehicle would be ready later that day. Her team had the Jeep running by 2 pm and we started our 30 hour non stop drive back to Brownsville, Tx and made it in time to watch the Cowboys lose the Texans. All in all Meagan showed great professionalism never promising something without verifying first. She help me make an informed decision and everything worked out in the end. I don't know how much she earns as the assistant service manager but she definitely deserves a raise! Excellent service! There were other dealerships in the area but Route 1 was the only one who would take us in on short notice and they delivered!
I went in this past weekend just to discuss my options because my lease was coming due . I had an appointment with Frank Fazio. This turned out to be the best experience I ever had at Schaller !! I ended up leasing another car. Frank took his time to make sure I was completely happy with my new lease , he didn't push me into something I didn't want . He was very knowledgeable , went through everything in the car so I could really enjoy this beautiful car!! I do have to mention that everyone working that day was very pleasant and upbeat . Very different than past experiences I have had . I left really happy and excited with my decision!
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