Used RAM ProMaster 2500 cargo vans for sale near Baden, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Was a very efficient process, everyone seemed nice and I felt I didn't have much to worry about. Had a concern with vehicle's battery - they replaced it and allowed me to get it inspected at their Honda dealership, just to make sure everything was in place. 2 months in so far and no car troubles - I'd recommend this dealership to anyone in the area.

My experience with Pierre, our sales agent was nothing but excellent. He showed us the car we wanted and also showed us the other cars in their lot. He gave us the car fax on the car we test drove as well as the purchase order. He was very professional. I recommend people who are looking for a car to call Pierre at Eastern Automotive in Laurel Md for assistance as would go out of his way to make your buying experience a good one.

Thank you Salem and Jeffrey for the help on getting my new toyota fast and easy!

absolutely great. I was really satisfied with the service. the waiting time, from start to finish, was very timely. the technicians, were kind and professional.

Worked with Josh on selling my car and he made the process quick and effortless. Would recommend to anyone looking to sell their car asap.

My experience was Absolutely Wonderful!!!! I've never been to a dealership that was so welcoming. The staff was very pleasant, courteous and respectful. They made you feel like you belonged there and they appreciate your business. Even though it was a lengthy process, good communication, conversation and attention made the time fly by. Scott and Ahmed were totally awesome!!! Great salesmanship. Everyone was so attentive and my daughter and I greatly appreciated giving them our business. And......I GOT MY CAR!!!!! I would donkey recommend Hart Nissan. 👌

Very prompt response from Noah and delibarate pouting experience. Drove up from Richmond and I wasn’t let down from his promise. Didn’t know what I was getting myself into but I am glad didn’t waste my time and ended up going back with the car.

Excellent work van I have all my shelving in it plus a gang box and I can still fit my Harley in the back. And I still have room for my dog

1st Dealer I find with all info online and low fee. They drop my car to my house with no extra fee. Thank you

Recently purchased a vehicle through Nabil in sales. He was great to deal with. No pressure and explained the different options for purchasing the vehicle. He also took his time showing me the vehicle without making the process seem hurried. I came back a couple of times before deciding and each time he was courteous and patient. In finance, I dealt with Noah who was equally outstanding and professional. He went over various financing options with me and explained to me the pros and cons of each, leaving the ultimate decision to me. I’m happy with my purchase from Koons and their courteous and professional staff.

Niani was great with me getting my new vehicle and Sebastian has great service for getting my car serviced! Good place for all the cars!

When we got there for our appointment, the Jeep was ready in front of the showroom. Keith was very nice, and his manager Kambiz was also great. We decided to go with a certified Jeep . Saved money and got a longer warranty than a new car. Will buy again from them in 2 years. We hope

Refreshing ! I brought a SL550 Benz , worked with Mason best experience from a car dealership I had to date, from the first day I called to last day out the door with the car . They waited on me and for me & I appreciate that highly recommended. Shot out to Haas & Chris! Sending all friend & fam. Mr & Mrs Mark F.

Had a great experience working with salesman Jonathan Molina and the finance team. Koons offered the best price and made sure I received a competitive rate. They also didn’t add in any ridiculous fees (I explicitly said no maintenance package at the beginning and they respected that).

Great job Mr Sean Furr, my experience was awesome!! He explained all the details got me a great deal. I am very satisfied

I dealt with Alex and he was great and really understanding of our needs. And the manager were helpful and eager to help the entire way.

Shawn did an amazing job with my car. He provides excellent customer service and is very informative. I will definitely return in the future.