I was looking for the Jaguar 25t XE model on a Friday afternoon, I was greeted by Dean at the door he was very polite. I explained to Dean what I was looking for and wanted to learn about my options. Dean immediately knew his inventory and before you know it I was outside without wasting any time looking at 4 different vehicles. I was alone at the while my wife was working and for that reason I was not in a position to purchase A car. However, being a Jaguar owner already my wife knew what vehicle she wanted. We went back to Dean's office and negotiated a price, Dean worked very hard with the sale's manager (Jonathan Russo) to accommodate me, so I made a quick phone call and before you know it the wife approved and I was buying a car. I asked Dean to touch up 3 minor nick's on the front bumper and he did, when we picked up our car on the following Tuesday the car looked brand new. Our experience believe it or not got even better after we left the dealership, on the Monday after the weekend we were greeted with a beautiful flower arrangement, thank you very much Dean Dubbin and Jason Reidel you both truly went over and above. Next, my wife and I had the opportunity to meet Tyler Mastallo. at our home here in Naples FL. Tyler went through all the features that the car offered and did not leave our home until we were satisfied. Tyler even took the time with me and asked if I had any questions with my 2017 XF Jaguar that I am now driving. I have to say I have worked in retail for 35 years in my career, 25 years in management, I truly believe that Tyler will be GM of this deal ship one day in his future. Watch out Jason Reidel you have Tyler on your team, Thank you Naples Jaguar for such a great experience. W Costa
We started shopping for a new Discovery ten days ago and visited the Sarasota Land Rover first. Unfortuantely, their cars were packaged with too many packages that are not suitable for our needs. For example, why would we need a cold climate package in Florida? Some of the packages were too expensive and we were not willing to pay extra money for the things we didn???t need. Luckily, our internet search on Thursday led to Naples Land Rover. They have a wide selection of Discovery with various configuration. We were able to quickly pin down one with all of the necessary packages we needed, including the front cooler compartment! We were satisfied with the color and added options, and I simply provided my email and phone number on their website to confirm the availability. Kathy Jello got back to me within ten minutes and provided me with an opportunity to move forward quickly. Kathy gather my requirements and trade in information, and provided me with a quote within the same day. We exchanged numerous emails back and forth to discuss alternative options, and finally made a deal on Monday morning. Kathy was very efficient to move things around and enabled us to pick up the car next day. The 100 miles drive to Naples was totally worth it! The dealership staff was very friendly and we had a wonderful experience. From our initial meeting to trade in to finally driving away with our new Discovery, all it took was two hours. The financing manager was also quick on his work and we were able to get back in time to pick up our kids from school. I would love to recommend their A+ service to any customer.
From my very first phone call inquiring about when the dealership expected to have an I-Pace to see in person, Jacob was great. He kept me updated and informed every step of the way. He called me immediately when they were scheduling the first round of test drives and having attended the training in California, was a knowledgeable and enthusiastic salesman to do the test drive with. We never felt any pressure from Jacob, only excitement. If he didn't know the answer to something, he found out on the spot. He is a good listener and follows up on what he hears you say. He immediately got us all the details on what was coming in, we found the perfect one and we are officially the first Naples Jaguar I-Pace on the road. I would call Jacob again in a heartbeat and would gladly refer people to work with him as well. And Jaguar's first step into the Electric Vehicle ring? Outstanding!
Jaguar has been my dream car since I was a child, I was entering a new decade (age) I said if not now than when. I walked in the dealership meet Torrey and that was it. She worked hard for me, got me the best deal for my needs. Made if fun and exciting and in two days I drove off with my 2017 XE Jaguar. Everyone was so pleasant. Torrey is an amazing salesperson. She was like my friend whom I had known forever. Then, two days after my purchase I receive the most breathtaking exotic floral arrangement. Very impressive to say the least. And the services just didn't end after the sale. Jaguar offers so many wonderful perk, for example, free carwashes on Saturday with a full brunch line up. And a complimentary Encore Specialist who will either come to your house, work, athletic club or you can just go to the dealership and will answer any questions you have on your new jaguar.
A beautiful dealership with a warm inviting ambience. We felt very welcomed.... From the time we made 1st contact on the website, Marcus made this buying experience an absolute joy. His personality was very pleasant and upbeat. He is very knowledgeable and eagerly answered all of our questions... We enjoyed the seamless process and in no time we were pulling off in our new car.. We highly recommend Jaguar of Naples and the awesome Marcus Veiga!! This is our 3rd Jaguar...theres no better car in my opinion!!
Tyler Mastaglio, encore specialist extraordinaire!
by Susan Dilworth from DealerRater.com
December 3, 2018
4.9 (745 reviews)
Tyler just left. He spent about an hour with my husband and I teaching us how to use our E Pace. Our salesman, Jeremiah Slusher, had spent time showing us the features of our new vehicle delivery day, but it didn???t ???stick??? (too excited). We???ve had the vehicle for a week and a half. Tyler set our homelink instantly and walked us through many of the features and answered a zillion questions. He is so knowledgeable and patient! Feel so secure and know we can call on him in the future. Great feeling. I???m worried about setting the homelink when we return to Maine but Tyler tells me we can FaceTime him and he???ll help. Amazing. Thank you for having him as part of your customer service.
This was my first service experience at Land Rover Naples. Michael Cabrera, my Service Advisor, was professional, friendly, thorough, and very knowledgable. As it was a 60,000 mile service with additional parts being ordered, he ensured I was provided with a new loaner to use throughout, and notified me as soon as my car was ready for pick up. Based upon this experience, I would not hesitate to use Land Rover Naples' service department again. However, I do wish they would redesign the pick up/drop off area. Both times, it was chaotic and quite difficult to find parking. Clients and porters were jockeying for space to both maneuver and park (the service drive was full) and the lane beside it had cars parked there, leaving only one lane in which to get through both ways. Definitely not what one would expect from a luxury car dealership. Needs immediate attention.
The salesman was knowledgeable & friendly; the financier was quick and painless. We drove our first Land Rover home that night! Weeks later their Encore specialist followed up to make sure we were making the ultimate use of the vehickes amazing features.
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Jeremiah greeted Us with a Big Freindly Smile and listened carefully to every detail of Our want in the Discovery ( model that we were most interested in). He devoted his entire afternoon to Us, answering all questions without any pressure! He was Extremely knowledgeable, Polite, and very Sweet! My Husband and I had just been through a very scary time and along with the help of Jamie, Jeremiah's manager, they made Our Discovery purchase a reality! We couldn't be Happier! We would certainly recommend Jaguar Land Rover Naples to everyone! Very Sincerely, Sharon S.
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