Reese is the best!
November 5, 2018
I have never bought a brand new car before. I was practically terrified of making a bad decision. I wanted to take my time and not feel pressured, and Volkswagen was on my list of places to go and test drive a vehicle. Luckily, it was the first place I went on a Friday night after a long week. From the second we stepped onto the lot, Reese was energetically waiting to help us (and even though I felt awful showing up so late in the evening on a Friday, no one looked unhappy to be there). We chatted and he helped me figure out what I could do financially to get what I wanted out of a car. He showed me everything in my price range and was extremely patient with my inability to make any choices. I left saying, "If I'm buying a car this weekend, I want to buy it from him!" I wanted to check out a few more cars, and he never made me feel pressured to make a choice. I left to go to other dealerships, and found myself back at Volkswagen in the morning ready to make a decision. He answered all of my questions (no matter how silly or ridiculous they seemed for me to be asking) and did everything he could to make sure I, the customer was 150% happy with my choice. He spent basically two days with me, which is a lot of time for anyone. I told him buyers remorse was my biggest fear in making a big purchase, and I can honestly say I have been now driving around and smiling for two weeks so far thanks to my new Tiguan and the customer service at Dean Team Volkswagen of Kirkwood! Even a few days after my purchase, Reese stayed in contact with me to check on how I was enjoying the car, give me website links on how to better enjoy and care for my car, and to schedule a quick service to get some very, very minor scuffs buffed out - thanks to Joe I was in and out within a half hour!!