Best Experience We Could Have Hoped For!
November 27, 2018
My wife and I have been in the market for a new Mercedes SUV for several years. We visited a handfull of dealerships, but never followed through, mostly because neither of us like dealing with salespeople. Several months ago one of my wife's coworkers bought a new Mercedes C300 from Jennifer Pasquini at Mercedes-Benz of Portland. He was extremely happy with his experience and enthusiastically encouraged us to get in touch with her. After doing a bunch of research, we eventually took his advice and got in touch with Jennifer. My wife and I found Jennifer to be extraordinarily helpful, caring, and, unlike the typical sales people-types we'd refused to deal with in the past, it soon became apparent that she was both genuine and genuinely committed to our satisfaction. She spent several days, and countless hours, helping us find the perfect car and answering all of our questions (this was the first new car for both my wife and I). She was very knowledgeable, responsive and prompt. Neither of us ever felt like we were being rushed - in fact, for the better part of a week it felt as though Jennifer was devoting the vast majority of her time and attention to helping us. This being our first new car, I was prepared to deal with all sorts of high-pressure sales tactics, but thanks to Jennifer (and Mylee), we got a much better deal than either of us expected. It's hard to describe the importance of being able to trust people in these circumstances, but now that we've found Jennifer and Mylee it might suffice to say this: It literally took my wife and I almost three years to follow through, once we'd decided to get a new Mercedes, simply because every time we ventured into a dealership we were accosted by the types of people you'd generally associate with used car sales (Jaguar dealerships weren't any better). During one of our initial conversations, sensing that my wife and I were a tad on-edge, Jennifer told us that eventually new car shopping becomes old-hat, and that she has a number of clients who, when they need a new car, call her up, tell her what they want and when they want it, and she finds the best option at the best price, and they conclude the transaction without ever setting foot in the dealership. At the time I had a hard time imagining being such a passive buyer - it seemed careless and negligent - but now I get it. That's the difference that being able to trust people in these types of situations makes, and, though I don't know that we'll ever be the types of people to order a new Mercedes over the phone, I do know that the next time we need a new car, as long as Jennifer is around, it won't take us three years... My wife and I are extremely grateful that our first new car buying experience was with someone so genuinely devoted to our satisfaction, and will deal exclusively with Jennifer as long as she's around.