Brandon Contreras is EXCELLENT!!!!
December 3, 2018
My husband and I had begun looking for a 3 row SUV and had narrowed down our search to a few makes and models, one of which was the Toyota Highlander. One of our close friends recommended working with Brandon Contreras as they had bought 2 vehicles from him. Our first visit was fairly brief. Brandon was not in that day, but we were greeted by a friendly woman and took a Highlander SE out for a drive. She was very kind and respectful that we would were referred to Brandon. We then researched and knew what our trade-in was worth, called the dealership to share what we wanted, and came in to meet with Brandon Contreras. We talked and we drove another model of Highlander, the XLE and found we liked that model and drove the SE again before deciding which one we liked best. Brandon was patient as we drove both models, professional, friendly, and HONEST. He was well informed about the many details of the car and safety features. He was not pushy and was not the back and forth with deals type. Surprisingly, every single thing (even the money factor) was just as we had discussed on the phone. It was the first time EVER that we have gone into and out of a car dealership with a car that same day we test drove. We were not in a position where getting a different vehicle was imminent even. It was such a smooth process without any smoke in mirrors. The rest of the staff was helpful and gave thorough explanations. Very, very pleased with Brandon Contreras and Baxter Toyota! We will most definitely return to Baxter Toyota and work with Brandon for our next vehicle.