Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
Walked into the dealership the salesman was not pushy he was Very kind with a great sense of humor. Told him what kind of vehicle I was looking for and I had no problem choosing from the selections he showed us. He explained everything we needed to know about the vehicle and took the time to show us how everything worked inside. Ended purchasing a Toyota rav4 and I???m happy with the service we received from everyone at Heart City Toyota.
Preston is the man! Great service , my new vehicle was a great buy!
I would recommend anyone to this dealership!
Got me a great deal and was super easy to deal with, they didn't give me the run around like other dealerships.
Great car buying experience Here. Rob Risner was our salesman and was very helpful throughout. He pointed out flaws of the car that we were looking at bringing dents/scratches to our attention as well as any price that could come off the total price of the vehicle. His honesty and straightforwardness is a large reason as to why we felt comfortable buying from here. It's often hard to trust dealerships but the employees were very helpful without being pushy. I would highly recommend them. He also bought me several sodas throughout the process which was thoughtful and appreciated.
Was shopping for a used car and found Jordan Auto on Facebook. All the cars on the lot were very nice. I got an awesome deal. I worked with Ilysa she was very helpful in finding me exactly what I needed, and Socrates the finance guy had all the info I needed and really helped me get all the numbers crunched before I made a final decision. Overall a great experience, would definitely recommend shopping here!
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
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