November 5, 2018
I went to Landers McLarty DCJ to get my 2015 Grand Jeep Cherokee serviced. It was an early morning, so (while I waited) I took a low-threat walk around the lot....I'm not a fan of vulture-like salesmanship. I had been considering trading in my truck for a second Grand Cherokee, and had found one online that was supposedly on the lot. I couldn't physically locate it though, so I poked my head into the salesroom floor to ask about it. Even though it was 45 minutes before they opened, Joe Ashbury readily introduced me to Josh Craig. I gave Josh the VIN of the vehicle I was curious about, and he located it and postured himself to transport me to the location. I declined, and simply gave him the trade-in amount and terms I was looking for. I provided a contact number. I was pessimistic. I anticipated a call later on to the tune of "Boy do I have a deal for you" only to overshoot my terms by a ridiculous amount. Much to my surprise, I received a call from him that same day with terms that were better than I had requested. He and Joe had worked closely with the local banks and saved me thousands. I came in the next morning and we sealed the deal in less than an hour. Mr. Pickett in the Business/Finance office was a true professional, and gave me a great deal on GAP insurance that I would have thought was unaffordable. At Landers McLarty, synergy exists, and the employees work as one unit...it isn't a "this is the salesman's job" and "this is the finance personnel's job"...they communicate with each other along the way. It saved me from explaining my wants time and time again. I wish I would have purchased my 2015 Grand Cherokee from them....the experience I had when I procured it from one of the other "leading" Jeep dealerships in Norther Alabama was a far cry from how I was treated at LMDCJ. My only "complaint" is that I wished they could have coughed up the $286 to throw in one of those cargo security covers for the (I asked the guy back in parts how much one would cost....I didn't get his name, but he was really helpful too). It would be the difference between me giving the transaction a "10" versus a "9". That may be worth it to them though. Again...and excellent experience.