Outstanding service experience!
December 3, 2018
My advisor, Mike, went over and above what was necessary to be of assistance to me. When I told him that I had lost my spare key and needed to have another made, he immediately asked if I had checked to see if it was in the car. I replied that I had searched, but he decided to check it out himself and did such a thorough job that it was indeed found. He could have brushed off my loss, making a short-term profit for Lia. Instead, the extra time and effort saved me hundreds of dollars. In the process, he has secured a long-term customer for Lia Toyota!