Dennis is highly responsive!
November 6, 2018
About my banking/car buying service experience: I began my new purchase using USAA's car buying service. As a first time "new" car buyer, I had decided that I will get "exactly" what I want and nothing less. Turned out that the information that I had submitted through USAA did not reflect all of the options and features that I had envisioned (likely my own fault). About Dennis: Dennis had reached out to me almost immediately to verify my requirements (but so did a dozen other dealerships; "word of caution": do not use "TrueCar" until you are actually ready to wheel-and-deal). Upon meeting with Dennis and discussing the details of my submitted requirements versus what I really wanted, it became apparent to both of us that the vehicle that I wanted was not at their lot. Dennis immediately went to work to locate my vehicle and after a few short conversations, he was able to locate a vehicle with my factory installed specifications (located at a different Sheehy location). We went into further details regarding accessories (some of them I wanted before he even mentioned them) as well as lightly touching on Toyota's warranty extensions and Sheehy's VIP service program without any aggressive over-selling. My preferences required some dealership installation which forced me to wait a few extra days before final delivery, however, I was okay with this as it meant that I was getting exactly what I wanted. During the whole wait and see process (4 business days), Dennis kept me up-to-date daily during the build-out-process and made himself available at what I would consider unreasonable working hours for any working person. Finally, I would say that Dennis went above and beyond my own expectations to ensure that I purchased exactly what I wanted and he delivered on that requirement. His most redeeming quality was that fact that if I asked a question that he didn't have answer to, he didn't spew a line of salesman BS, rather, he went out and got the official answer so that I can make a better informed decision. Dennis will not play coy or try to oversell you on something that you don't want or need. Word to the Wise: Do not engage in any car buying if you have no idea what you are looking for. Do your research, do your vetting, and do your financial planning before you ever talk to a dealer. Salesman are there to make "sales". Do not assume that all sales people have your best interest at heart. It is up to you to enter into negations where you already know what your end goals are. If your salesman is playing coy or trying to divert your attention to another "selling point", just walk away.