New and used 2025 Toyota Grand Highlander Platinum for sale near Silver Spring, MD

It was a pleasure working with Jeffrey, he showed me the vehicle after it came in to the dealership and was very friendly

Our salesman Christopher was fantastic and extremely knowledgeable of vehicle we purchased. We would definitely use his sales expertise the next time we need a car

Oscar was amazing, wonderful customer experience, job well done, definitely coming back to Koons because of the great experience

They have kept my Toyota Tundra running for 477,000 miles. Need I say more?

Good service on time and take a good care friendly and let you know it done

Chris Ogene was an amazing dealer!! helped us a lot through the process of buying our car. Without experience on it, we were very comfortable and confident during our decision process. He was caring, funny, confident and knowledgeable. I can recommend Chris to anyone that need to buy a car and have a great experience

Christian Lobo in the service department he is great very knowledgeable and ready to help with any issues

Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service

Fast, courteous, professional and friendly The advisor Khadijah Mansaray is super customer service master. Very pleasant place. I recommend this place to anyone who cares about his/her car and the way he/ she would like to be treated.

Service is always quick and efficient, the work is done well and completed on time.

I dealt with Ali he gave me one of the best quote in the nation! He was so great and professional. Unfortunately, I made the mistake of getting my own financing first and then picking out the car I wanted. I wanted a 2022 Highlander but I couldnt get more money for it from my credit union unless I cancelled the loan I already had and re-applied for a higher loan. I couldnt stomach risking being left with no loan.

Deondrea McLaurin was very helpful especially since our original salesperson, Nicholas disappeared. I was disappointed that I was not notified that he left the organization, as I was emailing him and not getting a response. I didn't know until the car came in. All in all, a good experience, but a little disorganized. Maybe because Nick left, all the paperwork had to be redone when we arrived because the car was supposed to be registered in our 2 names but was only done for one of us. There were many clerical errors, so it took a lot longer than expected. However, everyone was professional and kind. Also, we thought we would get a military rebate, but the small print is only if you finance through Toyota, who's rate is ridiculous. This should be noted in the headline. A bit of a bait and switch. Would use them again.

Doing the recall battery service would take 3-4 hours, I?m much appreciated for them to take me home & return without ending up in the lobby waiting room.

Despite issues on unusual noise when backing up the service found nothing unusual. Told them that my 10 day old brand new 2025 4Runner had the same weird sound since day 2 yet no feedback findings so far.

Service advisor explained Maintenance service. I was satisfied with the experience. I would go back there.

Scott was great and it’s so easy to communicate with them. Great customer service.

The whole staff worked as a team. Nick was an excellent salesman. Jason the manager and Marcus the finance person. Let’s not forget Frank back in the maintenance dept.

Brittany Alexander fabulous service advisor! Reliable honest and cares about her clients! 🎉🎉🎉🎉🎉👍👍👍👍 highly recommend! 👍 period!!

6/19/23 - I found the exact car I was looking for on cars.com, and purchased a RAV4 at Jim Coleman Toyota in Bethesda. Everyone at the dealership was professional, no pressure, and respectful. The sales professional in particular, Mr. Luis Cortes, made the experience very easy and enjoyable! He is extremely knowledgeable, kind and helpful. He guided me through the buying process. And he helped me receive a great price on my trade. He made himself available after the sale to pickup a second car key, and gave me advice on future service. Thank you so much! I love my car!