New and used 2025 Toyota Grand Highlander for sale near Rowlett, TX

I continue to get my car serviced at Toyota because of the customer service Joel Caspers provides. He's friendly, knowledgeable and helpful. The work is always great. If there is an issue he will make sure its taken care of in a timely manner.

If you’re looking for a new vehicle, ask for Jesse Esparza to help you out. He helped my husband I out when we were trying to decide on buying a vehicle. We were full of questions and he answered them all and he gave us a lot of information to help us. Jesse is definitely the one to ask for and we will always as for him. Again thanks Jesse

Phillip took care of me, as he always does! He’s my favorite advisor and he got me in and out fairly quickly. I had an appointment at 8:15am. I showed up an hour ahead and Phillip told me he would try to get me out within an hour and a half of my appointment time but I was out no later than 8:40am

Wonderful team providing good customer service to customers Anwar is best salesman at dealership Good luck

Carlos was very friendly, informative, and helpful! A great Toyota associate! Good experience for me!

Great communication, speedy service and service. Toyota informed me of recommended service my truck needed

I have always used Carlos as my service writer. He used to be at the Preston location, but moved when they did. I would recommend him because he is always very friendly and professional.

They make the buying process easy from start to finsh. Roy El Hachi our sales person is great. Since we live Frisco its a haul but its worth every mile. I highly recommend this dealership to anyone in a market for a new or use toyota. Ask for Roy he'll go above and beyond for you.

Excellent customer service. Keeping me informed every step of the way on how much time I have left. My questions and concerns handled carefully. Great explanation on what was done in my car and when next I should be expected.🙂🙂✅👌

I purchased a used vehicle from Cowboy Toyota (2018 Infiniti QX60) and had a great experience. The process was seamless and easy. I worked with Chris F. on the vehicle and Richard B. on the financing. I was initially recommended to them by Tommy S. and I'm happy I drove from Austin for this purchase. I'd highly recommend giving them a shot for your next purchase.

I brought a battery purchased a year ago, 2024, that has 84 months of warranty and asked to be tested and if not working assess probation and replaced. Toyota employee asked me to provide proof of purchase. I did not have receipt from a year ago. I asked him to check in his system using car history by VIN. He said each Toyota dealer is different. I did not think the issue was name of the dealer rather the centralised Toyota dealer system dealers use. I mentioned this battery was used just one year with 6 more years to go. He replied he doesn’t care whether purchased a year or many years ago. All they need was proof of purchase. How many people keep receipts for years? If something of big value was purchased, it will be kept as long as needed. Gentleman was not willing to check in Toyotas’ Sysem. I did not appreciate that type of poor customer service. I finally asked him how good/bad my battery was. He told me to take Toyota’s battery to Oreily or Auto Zone and get it checked. Another disappointing comment. Toyota should find constructive solution for its products and parts to its customers. Gentleman should not redirect customer concern to other business like Oreily or Autozone Hopefully, this type of poor customer service will be properly addressed and soon corrected.

I had Robert M as my service representative today and he kept me updated throughout my visit. He worked with me and got the best value for the work that was done. He also pointed out that there were some concerns that I needed to be aware of until my next visit. Robert is an asset to this dealership. I will be back!

Great service department, Cannon Campbell is always a big help. I always have my toyota serviced at Pat Lobb.

Pat Lobb Toyota of McKinney does excellent service job every time I have maintenance checkups done there.

I was shopping for a RAV4 on cars.com, and acquired about a car at Cowboy Toyota. Luis Santos replied and was helpful and professional. He knew I was shopping at other dealerships, and he helped me work quickly to get to favorable terms. For whatever reason, most dealerships will not negotiate a final price by email and want you to go through the hassle of coming to their place to negotiate more. Luis Santos and Cowboy Toyota did not do that. He took my emailed offer to his manager, and we wrapped up negotiations quickly so that I knew I was coming to their dealership simply to purchase the car and fill out paperwork. Once there, Luis helped the paperwork go smoothly and had the car clean and ready for me to drive away. Luis Santos and Cowboy Toyota made what's usually an unpleasant process pleasant again. Thank you, Luis!

My experience at Cowboy Toyota was pleasant, professional but most importantly profitable. I was able to finalize a deal and drive away in a new vehicle of my preference. They are easy to talk to and they make an effort to satisfy you as a guest as well as a customer. I feel assured in terms of recommending Cowboy Toyota to family and friends because I feel confident they will achieve the results they are looking for as it relates to buying a new car.