New and used 2026 Toyota Grand Highlander SUVs for sale near Baltimore Highlands, MD

I came to Koons Toyota for an emergency. On the way home from the beach, my corolla started making very loud noises with every rotation of my tires. I was nervous, too nervous to drive 50 miles home, especially on 50 and 495. Matt was reassuring and patience. He said they closed in 20 minutes but they'd look at the car first thing in the morning. And that I'd have a rental to go home in. Just before 8 am the next morning he called. Told me what was wrong and that he'd personally test drive to ensure things were okay. Picked up my care before noon. And because I paid online returning the rental was super easy. Plus Matt gave his cell just in case. Terrific customer service from beginning to end. Matt was what made it easy. This is definitely worth the drive for my maintenance.

As in the past, Scott provided very good service in answering my questions and in making my recent visit quick and complete .I have always found him to be very courteous and knowledgeable and I believe that he is clearly a benefit to your business.

I was most fortunate to have met salesman, Aydan Brown, whose warm welcome and friendly demeanor set the tone for what was to be a most satisfying and unforgetable car buying experience. He listened attentively to my needs, understood and addressed all concerns, demonstrated extensive product knowledge, and explored all options available to me. This helped to put me at ease and and build a trusting relationship. In just a matter of hours I was driving the car of my dreams off the lot feeling confident and comfortable with my decision and with the knowledge that Heritage Toyota Owings Mills would be available should I ever need further assistance. If customer service is a priority for you, Aydan will not disappoint!

I had a very good experiencia with April Cromety. She was nice and profesional. Good Job Heritage Toyota.

Fast, courteous, professional and friendly The advisor Khadijah Mansaray is super customer service master. Very pleasant place. I recommend this place to anyone who cares about his/her car and the way he/ she would like to be treated.

Did not take long to complete. No hard sell of add ons but what they were expensive and they made it seem like a must have

April was amazing. She was knowledgeable about the Toyota product. She was efficient and really showed that she valued our time. We love Heritage Toyota Owings Mill.

think that dealership is very professional and I think that the way they handle a large purchase should be the standard because even though I was unsure about buying a car, they made me feel more secure, especially April Cromety, my salesman.

Matt, my service agent was attentive, pleasant and efficient. At checkout he immediately pulled my paperwork and walked me to my car. I enjoyed the experience.

We had a great experience working with Joey Cheng at Heritage Toyota. He was knowledgeable and very responsive with communications when we were waiting for our new car to arrive. He made the whole process easy and painless.

Matt was my service advisor. Took the car right in upon my arrival, kept me updated, and briefed me on the work completed. Definitely a pleasant and professional experience. (Aug 25)

Matt was great Caught mistake I made on my mileage Service department always very nice

Brittany Alexander fabulous service advisor! Reliable honest and cares about her clients! 🎉🎉🎉🎉🎉👍👍👍👍 highly recommend! 👍 period!!

Derrick was patient and calm and very knowledgeable. I ended up with a good deal on my 2021 RAV4 and am happy. Thank you!

Curtis Womack was professional and patient. Clearly stated the maintenance objective and encouraged discounts when applicable.

Lauren Leonard is a rockstar! Had a frustrating experience with Toyotas national call in center for scheduling but was fortunately transferred to Lauren and she changed my whole experience from frustrating to fantastic! It was apparent how much she cared about giving me GREAT service from the second we began our interaction. She got me scheduled, serviced my RAV4 with professionalism and got me in and out with great efficiency. Loved my Toyota service experience all because of Lauren! You can see how much she cares in her job. Thank you Lauren!!

Lauren Lenard was very knowledgeable , friendly , and efficient. She explained and answered all questions I had.