Used Toyota Highlander Hybrid for sale near Franklin, TN

Rob is just the best. He helped guide me through an issue with my key and did just an amazing job helping me out.

Beautiful ride, inside and out. Great features, insanely good gas mileage, no complaints! I absolutely love the blueprint color, and the roominess with three kids- I love the three rows!

I’m not typically one to write reviews, but my experience with CarMax has been so outstanding that I feel compelled to share. From start to finish, they’ve redefined my expectations for buying a vehicle. I found a car online that checked every box for me—low miles, all the specs I wanted, and fantastic photos that gave me confidence in its condition. The only catch? It was located at a CarMax dealership in Florida, while I’m in Nashville. For just $200, they shipped it to my local CarMax dealership. Knowing the worst-case scenario was losing that $200, I felt reassured to take the leap—and I’m so glad I did. Within just a few days, the car arrived. I had a trade-in—a mid-mileage VW Atlas in good condition—and to my surprise, CarMax offered me an amazing price. I’ve done my research, and they gave me a value that was very close to what I’d seen comparable models selling for, and significantly more than I owed. Needless to say, I accepted their offer with ease. As for my new (used) car, I was impressed by the comprehensive warranty options. The extended warranty they offer feels like an insurance policy: $200 deductible for coverage up to 150,000 miles. With my car’s mileage at around 50,000, this was a no-brainer. I’ve seen glowing reviews about the warranty online, and after my own experience, I can see why. Now here’s the part that truly sets CarMax apart—the post-purchase experience. The vehicle is used, so it’s impossible to catch every little thing during a quick test drive. Thankfully, CarMax provides a 90-day warranty and has a full-service garage. I’ve been back a few times for small fixes, like the gas door not working properly, tire monitor sensors, an alignment issue, and even replacing a rear entertainment system screen. Every single issue was handled promptly and professionally, leaving me with a car that feels brand new. Shoutout to Elvis in the service department! Not only did he remember my name when I returned, but he also ensured I had a free loaner car anytime my vehicle needed to stay overnight. The customer service I’ve received from him and the entire CarMax team has been nothing short of exceptional. This entire process has been so seamless that I can confidently say CarMax will be my first stop the next time I’m in the market for a car. I’ve purchased brand-new vehicles before and never felt this satisfied. CarMax has raised the bar for what car buying and ownership should feel like. If you’re on the fence about where to purchase your next vehicle, I can’t recommend CarMax enough. From great trade-in offers to their stellar warranty program and impeccable customer service, they’ve won me over as a fan for life. Here’s hoping they stay around for a long, long time—because this is how car buying should be done.

I have had the XLE with some upgrade options as a company fleet vehicle. I have driven it about 12,000 miles in six months from 36k to 48k miles, now. I use it as a work vehicle for sales calls and some personal use. Here’s my plusses and minuses. Plusses: 1. Acceleration is strong and quick. Great for merges and when you need to pass. Amazing for a car this big. 2. While I have not calculated mileage, it is amazing and definitely as good or better than the rating. 3. Space and layout is good. I generally use it with all the rear seats down, though. Only a little family use and it was okay. 4. Reliability. Not a single problem and I think the first rep abused the car and took poor care of it. Minuses: 1. Engine is loud when gas kicks in. Would be unacceptably loud in a luxury car. 2. Comfort is mediocre. Large flat hard seats. Might be better if you are bigger. 3. Tech. Small screen, annoying beeps, lane keep adjusts too hard and would not kick in on a cold snowy day. Maybe the sensor was frozen but should not have. Apple CarPlay is what you want to use. Adaptive cruise tends to keep pushing you back to increase distances. Some cars you can set it, not sure on this. It’s annoying when you’re trying to maintain distance in a fast lane and it’s pushing you back. Also, on curvy roads, almost any curve it auto-brakes gently. You have to turn it off on mountain roads or you’ll make everyone sick. Overall, it is a great car on performance and average or mediocre on everything else. I would recommend the car as a reliable family hauler or work car as I use it. I have a Hyundai Palisade Limited (gas) and if you didn’t want a hybrid I’d totally go Hyundai as it’s way nicer on comfort and Hyundai tech is far better. To be fair, my Palisade is a higher trim but I don’t think the Toyota is that much better on higher trims and tech won’t improve.

I returned to Car Max in Franklin, as I had questions for service re: the 2020 Jeep Wrangler I purchased a few weeks ago from this location. Justin helped me unhook a cable in order to get the top off the Jeep…. It was user error vs issue with the Jeep :). He helped me reset the oil life indicator, and popped the sun visor into proper place. He was all about service with a great attitude. This simple experience gave me an even more positive opinion of Car Max. Thanks!

Nice styling and easy to drive has all the bells and whistles. Good and gas and comfortable. I have worked in the auto industry for 50 years and Toyota is the best car company.

They were very responsive getting back to me and answering all my questions. I did not buy a car yet, but would feel comfortable with them.

My wife had a smaller all wheel drive car from another company that drove me nuts trying to do the driving for me. It was a total hassle to turn it off every time you restarted the vehicle and I complained every time I drove it. Now with the highlander every time I drive it I comment how much I like it. Even considering a second one for my company car. By the way this is our first hybrid vehicle.

We bought a used 2022 Subaru Impreza for a fantastic and fair price. Kaylee, our sales person was friendly and very helpful. The whole process from start to finish took less than two hours. Everyone was very straightforward and to the point. No wearing down the customer hour after hour in hopes of the dealership making a few extra dollars. Great experience, which is probably one of the only times in my entire 56 years that I could say that about buying a used car.

This SUV is so spacious and comfortable!! It's like riding in a Cadillac!! However, I have yet to get the MPG advertised. I didn't realize that in order for it to run on battery mode the engine has to be somewhat warmed up!! Therefore only driving 4 miles round trip to and from work it doesn't run on battery and only get around 22 MPG. If you are looking for comfort I highly recommend. If you are looking for comfort and good MPG, might not be your best choice. Only owned it for 4 weeks so we shall see what the next year brings. I truly love it, I was just hoping for better MPG. Made more for highway driving. Love all the options. Heated/cooled seats, auto bright headlights, dark tinted windows, I could almost live in this vehicle. Also, check with your licensing department, I was surprised to find that I was charged and extra $75.00 because now supposedly I'm not spending as much on fuel (hahaha) therefore the state is loosing $$$ on fuel tax, so they must make up for that by charging that extra fee!!

Demon', Jimmy, and Bubba were fantastic in assisting my client with his new Hummer 3X! Demon' helped with securing the vehicle and the delivery process and made sure everything went smooth. Jimmy and Bubba understood the importance of our client's time and made sure there were no hiccups throughout the delivery. Thank you to everyone involved!