This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
Wonderful car to drive - and ~29 MPG overall!
by RSqrd from Los Gatos, CA
December 30, 2018
My purchasing criteria were: easy access in-&-out, comfortable to drive and ride in (especially for anticipated long trips), fuel economy, overall reliability (no, Exterior Styling was NOT a priority!). My Highlander-Hybrid continues to meet my expectations!
Just bought a car from here yesterday and felt I had to share our experience... It started with Meagan who could not have been nicer she was extremely helpful and addressed all our needs and concerns... My wife and never felt any pressure and where very impressed at the entire experience... We also met Brian and Gregg who couldn’t have been nicer... We were super impressed with the no pressure experience and will definitely return when we are going to purchase another vehicle!
Thank you for the fantastic experience you definitely have a customer for life!
When ready there will be a 4th Highlander
by Loyal Highlander Owner from Lorton VA
December 23, 2017
This is our third highlander and there will be a 4th. It is roomy, stylist and a good value for the money spent. Maintenance cost are low and we can rely on it no matter what the road or weather conditions are.
My experience at Ron Tonkin was excellent. It was my first time buying a new car and Roy Ramirez made it very easy and low pressure. He knew I wanted to stay loyal to Ron Tonkin since their service department has been so good to me over the years. He didn't originally have the car that I wanted but he found it and he gave me a great price. He was respectful and patient and it was a pleasure buying from him.
All you need for an everyday car,
by Stuart from Yonkers NY
September 20, 2018
great car all in all, however long trips the seats are NOT comfortable at all. It is designed for people with a flat butt. The gas mileage is not good in the summer with the AC on
Jeremy responded to my application within 30 min. He made the process smooth and quick. Went in after work, test drove the jeep and bought it the same day. It was a very nice experience. He is helpful, patient, knowledgeable and had me laughing. Would recommend to anyone.
Great crossover even after all these years.
by TonKY from Louisville KY
June 15, 2018
I've been looking at 2006-07 Highlander Hybrids and of the ones I've driven, they seem to be great cars. Very comfortable and fuel efficient. I just can find one with the right balance of price, options, condition, and mileage.
Helpful, attentive and friendly staff. I had called ahead and gave a time that I would be there. The vehicle was pulled up and ready for us to test drive when we arrived. They made the whole process effortless on our part.
by Martin M from Union city ca
November 24, 2018
Ecellent. No regret. Except Toyota Entune is suck
I preger Apple car play. Comfort an quiet. Great style
Reliabile and save gas. I can keep this car for many years
CARMAX!!! What can I say, but a great place to buy
by lynn from Milwaukie or
March 21, 2017
I have never bought a car so easy as I did here. The process was quick and painless just the way I like it.
The finance part for the car took like a 10 minute process. The no haggle price is the price and there's no back office person dictating the sales rep to get more money more money on the sale. It's all done at the desk you sit at drone start to finish, just you and the sales rep.
I rolled out in my new car in a half hour total..
Loved it(and car is awesome too)
The perfect SUV!
by Antony2017 from Orlando, Florida
September 2, 2017
Anywhere, anytime or anything you wanna do this Comfy, strong, spacious, powerful, beautiful... Great SUV they'll take the way should be. Thank you!
Went looking for a new 4Runner at several different dealerships and everyone tried to over charge me everywhere that I went until I went to Gresham Toyota and finally received a good price. Working with Johnny was an amazing experience. He didn't try to play games or mess around with the price. He was a straight shooter that I really appreciated. Highly recommend using Johnny and Gresham Toyota.
Most comfortable Highlander yet
by JacknastyFace from Souteastern CT
December 16, 2018
Nicely styled inside and out; the baseball mit leather interior is Lexus quality. Better in the snow than the previous iteration. We owned a 2013 Limited that was less capable in the Vermont weather.
Gas mileage is spot on with Manufacturer specs. 2016 RAV4 Limited Hybrid more fun to drive (and came equipped with LED headlights), but can’t beat the room and comfortable suspension of the Highlander. Best in class.
I went into look at a Subaru Legacy which I did not care for however I did see one I did like and after the test drive and 2 minutes of negotiation we had a deal and I was out of there 20 minutes later. They were all very friendly and helpful. The process was very easy and no pressure was ever felt.
SUV that is great on gas!
by Jessbnb06 from Starksboro, VT
November 14, 2018
This car has met our family needs. We look forward to testing the VT winter roads. We purchased this with high miles, but it’s Toyota so we’re hoping for the best!
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