Used 2023 Toyota RAV4 SUVs for sale near Cedar Hill, TX

After a full week of exhausting dealership visits, numerous phone calls, and overall disappointing service, we were feeling frustrated. That’s when we decided to flip the script and search only for dealerships known for their customer service. That’s how we found Sam Pack’s Five Star Ford in Carrollton, and more importantly, Iliana Davila. We found a Ford Bronco online that looked promising and called to ask a few questions. Iliana responded almost instantly with a personalized video and all the information we needed. Within the hour, we were on our way to the dealership. When we arrived, Iliana was ready, warm, and welcoming, a complete breath of fresh air after the stressful week we’d had. She had the vehicle prepped and waiting, and even planned a freeway test drive to address our concerns about cabin noise. Her thoughtfulness, product knowledge, and patience were unmatched. It also helped that she drives a Bronco herself and gave us real, honest insights, not a sales pitch. Once we decided this was the one, Iliana introduced us to Alexandra, who immediately started chatting with us about Bronco accessories. Her enthusiasm was contagious, it turned an already exciting moment into something we could really envision personalizing. We’ll definitely be reaching out to her with our wish list soon. Iliana also took the extra step of introducing us to Masen in the service department so we’d feel comfortable from day one. Though we only met him briefly, his friendliness and professionalism left a lasting impression. While waiting for finance, we noticed a birthday celebration for one of the team members. The staff gathered to sing and enjoy cupcakes, it was clear this dealership has not just great service, but a truly happy and supportive work culture. That positivity reached every corner of our experience. The receptionist greeted us with genuine warmth the second we walked in, offered us water, and made us feel right at home, something no other dealership had done. Every time we came or went, someone opened the door for us. It may seem like a small gesture, but it spoke volumes. Finally, we met with Alexander in finance, who was incredibly patient and helpful, answering all of our questions thoroughly and taking the time to connect with us. His calm, clear approach made the final step of the process smooth and stress-free. All in all, Iliana Davila was absolutely amazing, professional, personable, and completely customer-focused from beginning to end. If you’re car shopping and want someone who genuinely cares, listens, and knows their stuff, go to Sam Pack’s Five Star Ford and ask for Iliana. We’re thrilled with our Bronco and beyond grateful for the five-star experience.

Great car overall but have have had problems with radio/screen. Needed to go back to dealer to reboot. As a current owner of now 2 Toyotas only disappointment was service.

Franco did everything he could to help me out! I was very overwhelmed but I couldn?t have had a better experience thanks to him.

I recently purchased a 2023 RAV4 Hybrid and love the car in general. That said, I have one major complaint. Shortly after purchasing the vehicle, I was using my iPhone connected to the Multi-media screen through CarPlay, when the iPhone maps app disappeared and I got a splash screen saying “Experience Toyota Drive Connect.” There was no way to exit this screen apart from pulling over and restarting the car and reconnecting the iPhone. I googled this issue and saw various possible solutions, but none worked. I called Toyota and after multiple delays, was told that the only way to get rid of this screen is to purchase a subscription to “Go Anywhere” which includes Drive Connect and Remote Connect. The cost is $15 per month, plus whatever tax you pay in your locale. While Go Anywhere has some nice features, it should be an option, not a mandated purchase to utilize CarPlay. It seems to me that this is essentially extortion, forcing owners to purchase a subscription in order to use CarPlay. This is beneath the high standards of Toyota. I’m sure that Toyota could disable this splashscreen easily should they so desire.

I was in for an oil change and multipoint inspection. I needed a new battery and it was an unexpected experience, but necessary. The only issues I ever have are they never clean my car, at my previous dealership- I was always given a courtesy car wash/vacuum. Also, they didn?t replace my wiper fluid or use mats in my car.

Went to the dealership for my first service. Dawn Thomas was my advisor. She did a fantastic job of explaining the process and what to expect in the future. Thanks Dawn

if you’re in the market for a brand new car, make sure you go see Jaymes Becker.

I love my Rav4. It's not only fun to drive but is a sharp looking vehicle. It has plenty of room for passengers as well as our 2 dogs.

Highly recommended for service - got some new tires - in and out quickly - friendly staff and people - waiting room and coffee was great - will be coming here for service

Beautiful, well running car. Excellent mileage, quiet, with comfortable ride. Lots of advanced safety features. I miss the CD player, and radio is too complicated—user friendliness could be better.

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

They are the best, answering any and all questions, friendly, courteous, professional. They do everything to help you decide which vehicle works best for you

I saved $200 a month on a 2018 RAV4 as opposed to buying a 2017 at another dealership which would have been $200 or more a month. Tim F in Service is worth his weight in gold.

I was shopping for a RAV4 on cars.com, and acquired about a car at Cowboy Toyota. Luis Santos replied and was helpful and professional. He knew I was shopping at other dealerships, and he helped me work quickly to get to favorable terms. For whatever reason, most dealerships will not negotiate a final price by email and want you to go through the hassle of coming to their place to negotiate more. Luis Santos and Cowboy Toyota did not do that. He took my emailed offer to his manager, and we wrapped up negotiations quickly so that I knew I was coming to their dealership simply to purchase the car and fill out paperwork. Once there, Luis helped the paperwork go smoothly and had the car clean and ready for me to drive away. Luis Santos and Cowboy Toyota made what's usually an unpleasant process pleasant again. Thank you, Luis!

Bob Rovnack provided a very positive experience for my Daughter Meredith and me. Buying her first car should be exciting and Bob made the buying process meet our expectations. We will do business with them again.

Freeman Toyota salesman William Bates courteous & professional answer all my questions allow vehicle to get inspected by 3rd party Out of State Purchase

It had been 18 years since we purchased a new vehicle for our family. My wife and I didn?t know what to expect when we came to AutoNation Ford Arlington on Saturday, April 19. Let?s just say we were both very surprised. � � �We were met outside the entrance by Auday Khirawish. He was pleasant and professional. We have had bad experiences at car dealerships before, but this was not one of them. Auday provided us with the best service that we have experienced in a long time. � � �As we went through the contract, it was time to talk about financing which is not something that most people enjoy when making a large purchase � � �We had already set up our financing with another lender and shared our percentage rate with Kyron Session. As he checked our credit score, he came back to the desk and presented his offer. We were shocked that he offered us almost the same percentage rate. We agreed to his offer and went to his office to finish the paperwork. Kyron was pleasant and personable. It was like we were old friends catching up on our lives. � � �There is a valuable team at AutoNation Ford Arlington. At no time did we feel pressured into buying, even though at the end we did buy our pre owned from AutoNation. We are very pleased with our purchase and the sales team we had.

I purchased a Mercedes GLC350e from Ali in 2020. i am in love with this car and will look forward to working with Ali in the future on all purchases

My experience at Cowboy Toyota was pleasant, professional but most importantly profitable. I was able to finalize a deal and drive away in a new vehicle of my preference. They are easy to talk to and they make an effort to satisfy you as a guest as well as a customer. I feel assured in terms of recommending Cowboy Toyota to family and friends because I feel confident they will achieve the results they are looking for as it relates to buying a new car.

My experience there was a good one, customer service was awesome and it is a long process to buy a vehicle but they made it go by quickly. Finance officer was awesome as well. They need to clean up the showroom its old and needs a deep cleaning

Jaymes Becker was extremely helpful, from the moment we walked in to the second we left. He was a huge huge help

Mike Hernandez and Brandon Guzman are the best sell guys ever. They walked me through the sales proccess step by step and made sure I was totally comfortable and the finance process was just as easy!!! Go see them they are the best!!!!

After having my car stolen, Steve Rivera contacted me and immediately put me at ease. I gave him an idea as to what I wanted and he got me the perfect car. Everyone was extremely kind and helpful. I definitely give him a two thumbs up.

Mr. Nana Buah and George Lewis III helped us looked for and buy a car today. it was a pleasure meeting and a privilege to have them help with the purchase of a Toyota sentra. Extremely knowledgeable, professional and very kind. We have bought many cars over the years and this was the best experience we have ever had with salesman and business managers. Well done Mr. Buah and Mr. Lewis. Thank you for answering our questions and taking the time to explain all the paper work.