Used Toyota RAV4 Hybrid for sale near Ruston, WA

Long story short, my first experience was a complete debacle. I left reviews on Google and Yelp, and I was contacted straightaway by Mark Therrien (new car sales manager). He explained the situation from his perspective and offered an apology and a workable solution. At this point, there was no agreement that I would return, but Mark handled a tough situation with the utmost professionalism After a short call, Mark did a number of things that I appreciate and value: • Got some information from me so we could take advantage of my drive time to get credit worked out. This multi-tasking saved a fair amount of time at the dealership. • Gave me a side-by-side comparison of my pre-approved interest rate and the rate they were able to offerWhile I was driving, Mark and team found a better interest rate that reduced my payments by a few dollars per month. The reduction was not large, but the point is that they went out of their way to optimize the loan for me. • Mark presented me with a simple and straightforward set of numbers that explained the cost, their cost, a fair trade in value, and what my payment would be. Somehow I knew that buying a new car only required some basic arithmetic with a handful of numbers. This was exactly what I was looking for. Look at the bottom ¼ of a sheet of paper, do some math in your head, and know what the heck is happening. • He also did something unnecessary but very thoughtful to compensate me for my time. • Talked to me like a normal person engaging in a basic and mutually beneficial business transaction. Honest, straightforward, and very comfortable conversation. • Mark hustled to schedule the cleaning of my new car and visit with finance in a way that helped to make things go faster. Again, this was my second long drive and for other reasons, I was really pressed for time. My visit with Nicole Smith in finance was equally straight forward, honest, simple, and educational. • Nicole likewise gave me a very clean set of numbers to approve and the signing process was quick. • She also provided a surprising amount of useful information. A lot of this was regarding various warranties and packages that they could offer, and when I saw that coming, I felt a little twinge of irritation start to arise…again mostly because of some bad experiences earlier in the week. But I listened and realized that the things she was talking about were reasonably priced products that had a solid value proposition. • The point is that there were no gimmick products and those that were offered had a benefit at a good price, and there was no hard sell. Basically just a well thought out presentation of the value proposition and a “feel free to take it or not” quality to the discussion. • Nicole also gave a very interesting piece of insight and advice about an insurance product. Without going into detail, there was a thing that I thought was a good idea, and she explained to me why it was actually a pretty bad idea…and it made perfect sense. I didn’t see it because I’m not a professional in this particular field, so the edification was appreciated. Finally, there was a gentleman that did a great walkthrough of my car. I am amused by the fact that most of the learning has to do with a computer and how to talk to my new car. Overall, I am completely satisfied with this experience. As a business person, I’m enjoying looking back at this as a case study of sorts. Mark and Nicole’s ability to take fiasco and turn it around into a positive experience is noteworthy, and I would definitely consider doing business here again.

2021 xse, ride is a little hard. A car you really have to drive which I like. Great mileage 38 to 40 mpg. I'm pleased, the car is loaded with extras. Bought new a little pricey would purchase another one.

Accidently caused battery to die. Was not sure. After a jump start the car ran fine the rest of the day and following day. Went to service department to have system checked. Mitch Paulson checked the battery and everything appeared fine. I had made an appointment and he could have gone ahead and taken the car in and run up $100 bill or more. In just a few minutes I was reassured the battery was fine and on my way.. I feel I have always been treated fairly at this dealership. Again, thank you to Mitch Paulson

This is my 3rd RAV4 Hybrid XLE It's a well made vehicle. Reliable. Comfortable. Efficient. Quiet It has all the comfort features I consider necessary.

I recently purchased a used Subaru Forester with the help of Art Sanchez. He was SO helpful and made the whole process VERY enjoyable. I have told many people who worked with me to go there and ask for him. He is a great addition to the dealership. Thank you Art for all your help and laughter.

I traded in a Corolla hatchback for this RAV4. I love the size inside. I love the screen and it’s pretty comfortable though. I haven’t taken it on a very long trip. My gas mileage has decline since winter has come, but so far the all-wheel-drive is handling the snow

I purchased a new vehicle from Eric Shin and I thought it went really well. Everything was explained to me on all the bells and whistles. He did a great job. I have been a customer for 40 plus years and have had great service.

PROS: * Overall 39 or 40 MPG combined city and highway. Really. * 500+ mile range on a full tank * Toyota's driver assist goodies work well (radar cruise, et. al) to reduce driver fatigue in both stop-and-go commuting and highway trips. * Sufficient power and acceleration to compete with big-city freeway traffic; uphill freeway on-ramps and so forth. * Nicely agile without being skittish. It goes where you tell it to with no drama. * I have done mild off-roading in Arizona. No problems, handles as hoped for. CONS: * Only one I can think of. Front seats are stiff. I find myself shifting my weight to get comfortable more often than I like.

Worked with Mike Carter in purchasing our new 2024 Grand Highlander. Mike worked tirelessly to find us the car we wanted, a storm cloud blue, with black wheels, fully loaded platinum with very rare and hard to find Portobello Brown Leather Interior. Mike pulled it off and found us one that was allocated at another dealership. He was able to make an inside trade and got that car coming here for us. He kept us updated throughout the entire build and delivery process. Now let me say, I visited a couple of dealerships before visiting Titus Will and was met with Pushy sales people. The other dealers were also trying to cram $500 3rd brake light pulse system (which is a $15 part on amazon and takes 10 mins to install) as well as clear door edge guards for $800 (which is about $20 on amazon and takes about 5 mins to install) It's absolutely ridiculous what the other dealerships were trying to pull off.... AND they would absolutely refuse to remove the option because "it was already installed on the vehicle" Now coming to Titus Will, the only thing they tried to add on was a SWAT GPS Tracker. Which of course, I didn't want and they had no issue removing that option. I was pleasantly surprised when they agreed to do that. I was able to negotiate a fair price for our trade-in and once that was all settled the paperwork process was very smooth. The Finance Manager was very pleasant, showed us all the options but was not pushy at all. The Dealership was very neat, clean and tidy and they had a very nice self serve espresso coffee bar. Our Vehicle was waiting in the covered, indoor delivery bay, freshly detailed and ready to go. All the employees we dealt with were very pleasant and professional. Overall, we were VERY pleased with our experience and highly recommend TITUS WILL TOYOTA OF TACOMA!

Extremely stable and smooth ride. Good sound system. Ready availability of dealers, service, parts, etc.. Quite comfortable seating. Very extensive owner's manual. Very effective safety features.

The ride and room are quite good. In cold weather the mileage is 35-37 mpg and in warm weather up to mid 40s. The 40 mpg noted on the sticker is quite obtainable based on the16k miles driven to date. Toyota also fixed the gas tank issue which my vehicle had.

El Compa Jerry was a pleasure to work with! He knew exactly what we were looking for. He made everything so easy with paperwork, no problem at all and delivered vehicle to us at home.

I love my RAV4 Hybrid !! It drives like a dream and it gets really goo gas mileage. I will replace this one for another. This is the vest ride I have ever had.

Easiest purchase possible. Could not be happier with my new trailblazer.

Comfortable car, great gas mileage, easy maintenance - all the things we wanted when buying a new car. We recommend Toyota of Newport for purchase and car service.

I came into the dealership with my car choices narrowed down to 4 different cars (two of which were Subarus). I was approach by the super friendly guy, Jamal Tipton, and he was the best! He was able to answer all of my questions, didn’t push for extras that I didn’t need/want and was just delightful to work with. He understood that I needed to do my research and gave me that grace without trying to land a deal that day. Jamal is the perfect example of what a good salesperson should strive for…seriously, he should be teaching a class: car sales 101! Even knowing that I could have saved 1% in sales tax at another dealership, I decided to give my business to Jamal due to his exceptional customer service.

Great car, had it for 2 years with absolutely no issues. Gets upwards of 40 MPG all the time. The only downside is the seats are not terribly comfortable, especially on long car rides.

Great experience. Great people. Drove 5 hours and it was worth it. Would highly recommend

We bought our 2021 RAV4 Hybrid brand new at the end of 2020. We have been so happy with this car. Of course, the gas mileage is great with the hybrid engine. The car is roomy, comfortable, and handles well. No complaints. We have taken it on several long road trips. It has been totally reliable, no issues with the maintenance.