We have had two issues with our 2014 Taurus in the last 2 months; water pump and alternator. We deal with Al and both times he got the issues identified and estimates ready so everything was covered when he contacted us with the diagnosis. Both times services were done in a timely manner with the issues resolved.
My favorite car - a Orange Subaru Crosstek- was damaged in Hurricane Florence and I was in need of a new one. Luckily National Subaru have a nice new Orange one and as soon as I test drove it, I was hooked. My salesman, Chris Roush was just wonderful. Really explained all the new features on the 2019 model and I was feeling better about losing my old car and getting to own the latest model. This dealership goes way beyond customer service and everyone is very professional. Thanks to the entire team who turned a "tragic situation" into a new zest for life.
As someone who doesn't like to shop, Scott made buying a new car an easy and enjoyable experience. He worked and got us agreeable terms. I'll definitely come back here to get our 3rd vehicle from them.
They have great staff! I would recommend speaking with Scott! He did an amazing job getting my husband and I into a great vehicle. I would 10/10 recommended this dealeeship to anyone who is looking for a vehicle.
Service desk staff have always been very friendly and hospitable. The quality of any repair I received from this place has been good, nothing against their work in the service section. Labor fees are very high. Ensure you ask up front what your labor fee will be. Ended up paying over 500 bucks to have 2 thermostats replaced, the majority of the cost was labor. Your car will be taken care of, just be ready to pay. Been going to this facility for 6 years and this last week will be my last time.
We have bought 3 vehicles from Morre to date. There is no better group of folks to meet and exceed your wants and needs when it comes to buying a vehicle. Their finance team is fast and produces the deal with ease. I have horrible credit...bankruptcy ect. They were able to put me with a reputable lender....great interest rate and low payment. They really are a group of friends not sharks. Other dealerships turned me down and left me hanging....Morre didnt; they listened and made it happen. I didn't have to down grade or be put in a cheaper vehicle....my wife and I got exactly what we wanted. Like I said I have purchased 3 vehicles with them....they're a Class Act for sure.
Will was extremely committed to working with Chris to get us in the car of our choice. We were not easy customers but Will worked hard and successly got us the payment we wanted as well as gap and an extended warranty. He gave us 5 star service for sure.
My car broke down & went to buy a new one & found there was a repo on my credit from cosigning for someone. No dealer in Jacksonville or Wilmington was willing to help me. Grand Slam Auto gave me the runaround for 2 days on a car that wasn't even ready for purchase & was in no hurry to help me!! Walked into Hix Motors, explained my story to the owner & we made a deal. Amazed at the customer service Hix offers. It is hard & very rare to find a dealer that actually cares about the people rather than just the sale. And i didn't have to settle for a car I didn't want, got the car I had been looking for to begin with & I love it! Seriously, hats off to Hix Motors & the way they run their business. I would come back & recommend anyone, any day!
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