Used Toyota Tundra SR5 for sale near North Providence, RI

One of a kind customer service!! Great communication and very helpful! Liam Thank you for making my day!

The Tundra has been a great truck. I currently have 162K miles, and it runs great. I maintain the vehicle exactly as per factory recommendations, and Toyota of Lancaster (CA) does all my maintenance. The only problem is the cheap two-piece OEM lug nuts that Toyota builds the truck with. The lug nuts appear to be nice, big, shiny, solid, heavy-duty lug nuts; however, they are actually comprised of a small, unattractive core (the actual lug nut) to which Toyota adds a nice big shiny-bright 'chrome' cheap sheet metal cover (the fake "heavy-duty" lug nut). At approx. 150K miles, the cheap sheet metal cover - having been beaten up by the Toyota Service Dept torque wrenches every 5K when I have the tire/wheels rotated - are battered at the corners and won't accept a standard socket. The Toyota of Lancaster (CA) Service Dept then told me that they could not rotate my wheels/tires because the "lug nuts are swollen" and they cannot remove/replace the lug nuts. When - in disbelief - I stated that I doubted that was the case and asked what could possibly cause lug nuts to "swell", the service rep told me (with a straight face) that sun, water, dirt, mileage, etc., all contribute to lug nut "swelling." I then stated that if my lug nuts are damaged, then Toyota's Service Dept and their careless use of impact wrenches are to blame as they are the only ones removing/replacing the wheels/tires. When I asked how much to replace the "swollen lug nuts", I was quoted "$492.50". I refused to pay that ridiculous sum and left the dealership. I then checked online and found that the OEM lug nuts that Toyota (along with Ford and Chevy) build their trucks with are the cheap, two-piece lug nuts that easily get beaten up by impact wrenches "battering" the corners. I found that I could purchase a new 'OEM' after-market set of the two-piece lug nuts online for around $31, but I decided to purchase a quality set of solid lug nuts for $105, along with a set of 'flip sockets' to use to wrench-off (using a breaker bar, and not an impact wrench) damaged nuts without rounding-off the corners. I removed (and retained, hopefully as evidence for a class action suit against Toyota and Toyota dealers) the battered OEM lug nuts and replaced them with the new solid, one-piece lug nuts and hand-torqued them to 97 ft-lbs. Think about it - Toyota sells millions of trucks and if they all end up with "swollen" lug nuts at around 150K miles (assuming wheel/tire rotations at 5K intervals), then Toyota and the Toyota dealers end up making millions of dollars by replacing a set of twenty cheap, two-piece lug nuts with another set of twenty cheap, two-piece lug nuts, at $492.50 a pop!!! So while my Tundra has otherwise been (and remains) a great truck, Toyota's use of cheap, two-piece junk OEM lug nuts combined with Toyota dealerships charging $492.50 to R&R the OEM set with another cheap OEM set, has left me pissed off at Toyota and Toyota of Lancaster (CA).

I have always been pleased with the service I receive at Imperial Toyota. I promptly get an appointment and work is completed in a timely manner. I have dealt with Jarrett Viens and he is very accomodating.

Toyota might be behind on tech, but they’re reliable and for a work truck that’s all I need. Yeah it’s bad on fuel, yeah it’s not buttery smooth ride quality. However, all I need is for it to start in the morning and get me to all my job sites carrying a load of people and all my gear. Perfect vehicle!