Friendly, Honest, & Clean
June 29, 2013
We found our Toyota 4Runner online. I sent an email inquiring about it & I received a respsone from Michael Collins right away. We did all of our negotiating over the phone & by email which was great because we live about 3.5 hours away. Michael worked with us on the price, was really nice, and didn't push us to buy something we didn't want. When we decided to make the drive to look at it & most likely purchase it, Michael let us know he would be out of town, but we would be meeting with his brother Ryan Collins. It was really nice of him to let us know he would be gone & who we would be meeting with. When we arrived, Ryan met us at the door with a smile. It was raining, so Ryan had the 4Runner brought inside so we could look it over without standing in the rain and he had it detailed for us too. The 4Runner looked exactly like the pictures they had online and it also had all the functions that were listed. Sometimes what you see online is not what you get, but that was not the case this time. After our test drive, Ryan went over every detail of the 4Runner, inside & out. Ryan knew we had a infant son and he showed us how/where to install our car seat in the 4Runner. We knew that this was the vehicle we wanted and we were so happy that our long drive and months of searching for the right vehicle paid off. While we waited for Becky Pederson the finance manager, we were offered coffee & snacks (cookies, doughnuts, fresh fruit). Becky was very friendly and went over all the paperwork in detail with us and answered all of our questions. She informed us of the extended warranty options, but did not push us to purchase anything. We did purchase the extended warranty. Ryan had the tank full of gas and walked us out to the 4Runner in the rain. We had a great experience before, during, and after the dealership. We had such an overall positive experience, we already know that we will go to Rick Collins Toyota Scion for all of our future vehicles.