I purchased my vehicle from Ken Stoepel Ford and have all my maintenance done at their location. I have not had any issues with my vehicle so far (it's a 2017), and the oil changes and multi-point inspections have always been done in a reasonable time frame.
I went into Ken Stoepel Ford with a friend and inquired about the recall notice I received for my F-150. The service manager offered me a choice of open repair dates. On the date I selected I dropped off my truck at the service department and chatted with the salesman with whom I purchased the vehicle. After that I had a cup of coffee, the service department driver took me to run an errand, and on my return the service had been performed. This could not have been more pleasant.
I needed a new battery and a state inspection for my 2013 Lincoln MKX. Without an appointment my needs were taken care of in about an hour by their friendly and helpful staff even though they were very busy with many other customers. They have always provided great service and fair prices in the 5 years that I have been a customer there.
Had been looking for a month for a used 1 ton truck to pull our 5th wheel with. Found a truck at this dealership that I liked. Being they are in San Antonio area and I'm in the Dallas area, all negotiations had to be completed over the phone. Once we agreed, I bought a 1 way ticket and flew down. You have to have confidence in the dealer and what they are saying to fly 1 way to purchase an expensive vehicle. I was not disappointed with truck - it was exactly as advertised. I would recommend this dealership if you're looking for a vehicle.
My family and I have purchased 6 vehicles from Cecil over the years and they have always treated us with the utmost of professionalism and respect...not to mention like family.
Trey Adkins, Todd Odem, Paden & Carl are a great team! Many thanks!
Just bought a 2014 Ford Expedition, Chad the sales manager is a class act, amazing customer service, took care of all of my needs. went out of his way and ordered new tires for our car we purchased and even had the door code reset and had a spare made with no questions asked. if yo are looking for a car or truck i would recommend this company anytime.
Vehicles are a passion in our household resulting in all too frequent trading of transportation modes resulting in many a shopping/transaction experience on which to base this review! We have purchased quite a few vehicles from this dealership and from John Holt. John is the icing on the cake with his knowledge of cars, ability to identify which cars available fit our interests, and truthful efforts to work toward meeting our needs. John is far from the stereotypical “car salesman”! Honesty, sincerity, and caring are his mode of operation fitting into what we had had with Troy Faust dealership in prior trades.
Thank you John for your style and honesty!
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