Sales lady was very personable, not pushy and listened to my needs and wants. I was in and out in 2 hours and felt quite comfortable with finance manager as well. He took his time with me to explain everything and answer my questions. I love my new vehicle and am very happy with the deal that I was able to get. I won't go anywhere else :)
Dealt with Kevin on a new Tacoma ,he never pressured us and the service is great. The Toyota dealership is the cleanest around. We have dealt with other Toyota dealerships in the past but we will come back here again?!
Sales and service department a little disconnected
by Jim from DealerRater.com
December 5, 2018
Salesperson (Travis) was great: friendly, responsive to messages, and right to the point with no unnecessary back and forth on pricing. Easiest and most stress free purchase from a dealer that I've ever had. Service department was the opposite, I was pretty dissatisfied. Impossible to make an appointment within a reasonable amount of time which left me covering the entire cost to fix some minor issues myself that would have otherwise been converted under warranty -- had I been able to get the car in to them to have them work on it in a reasonable amount of time. Lack of after-the-sale service ruined an otherwise positive experience for me at this dealership.
Service was completed much quicker than expected. Passenger side airbag was serviced per Honda recall, and multi-point inspection was completed. I did not expect this inspection, but was quite pleased with it.
Wonderful experience... Love the service dept and guys... Very knowledgable, any questions were answered quickly and accuately. I also swing by and see Tom Stacey, who sold me the 4Runner. He always addresses me by name!
The staff always takes their time and explains things to me about my car and why I need to have certain things done, they are not pushy, or rude even knowing that I didn't buy my car here . I will always take my car here for service.
Happy with Fairfield they do all they can do to help little disappointed in Toyota knowing their is a problem and not 100 percent standing behind it
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