Toyota for Sale in Watertown, CT

Service work done in a timely manner. Friendly group of people.

I recently traded in my lease for a new vehicle and Hayden was amazing! He made it painless and easy and I felt like he was really working for me. He’s personable and not your stereotypical “cars salesman .” Thanks again!

This was our second time purchasing a vehicle at Roberts. Both times we worked with Josh (Internet sales). He was amazing! Very low pressure and we had the deal done before we ever stepped foot in the dealership. The financing went super fast and we were in and out in less then a half hour! That is how all car buying should be!

without the frustrating experience of having to wait for a special tool to come in to recalibrate the blind spot radar damaged from an accident, everyone was wonderful to work with. The delay of getting the tool in was not the fault of the dealership, but rather Mazda corporate.

Excelent all around from selecting my car to the entire purchasing process including financing and user navigation demo!

excellent service provided in a timely way. my concerns were satisfied

I traveled further out of my way to go to this dealership, because my daughter had purchased a vehicle from them and was very satisfied.

If wasn???t because of Lino, I would have backed out, Especially Steve Lang, I would never wanna deal with him again. Steve and the manager treated told me every Toyota came with a defective? I spent 37K cash and you telling me my new truck have a defective?

Our past new cars have always been bought through Middletown Toyota because we receive such wonderful service. The staff have always been very helpful and attentive the minute we walk in through the door! Toyota is a wonderful product and we have always been happy with every car we have bought. We love our new Rav! I personally still love my hatchback Yaris (2010)

Internet manager Steve Lang did excellent job. Job done quick with good price I hope. Steve helped me options on the financials and clear mentioned about adding packages .sherry help me to get good rate of interest

Ms. Feliciano was friendly, knowledgeable, and helpful. I thought this incident was quite remarkable: While I was waiting at the service desk and Ms. Feliciano was finishing up with an older woman and was about to hand the woman the key to her car, she saw that it was cold and raining outside. She took back the key and rushed (ran) out to the customer's car and brought it around so the older woman did not have to walk in the foul weather. It was a kind and thoughtful thing to do. The reason that I did not give a higher rating was that the wrong part for my truck was ordered and I had to return for a third day to get the problem fixed.

SOKOL ETEMI THE SALES WAS EXCELLENT IN GOING OVER ALL OF THE FEATURES OF NEW CAMARY. HE TOOK HIS TIME GOING OVER THINGS AND WAS VERY PLEASANT TO DEAL WITH. ALSO THE SALES MANAGER JEFF CAMPBELL WAS VERY GOOD TO DEAL WITH AND WAS A PLEASURE TO TALK TO. CHERIE THE FINANCE MANGER TOOK HER TIME AND WAS EXCELLENT IN EXPLAINING ALL OF THE FINANCING OPTIONS AVAILABLE.

Making an appointment online is easy and when you drive in for service you hand them the keys , they are pleasant and informative, waiting for your vehicle is in a relaxing atmosphere, they come and get you when your vehicle is ready , explain what was done explain the cost . A very pleasant experience.

Thanks to Middletown Toyota service center our 2010 Prius runs great - the team keeps up on all aspects of our car care AND WE APPRECIATE IT VERY MUCH!!

I have my car service at Middletown Toyota for over 2 years and it was excellent. Either oil change or car butler they are fast turn around and polite and pleasant staffs make me feel like family

Luis was extremely professional, patient, and knowledgeable throughout the entire process. He was able to answer all of my questions and provide me with the best possible experience. He took the time to go through the entire car with me and explain all options and opportunities that were available to me. Luis was responsive, friendly, and did not add any pressure to my car buying experience. I would highly recommend Luis to anyone considering a Toyota and would definitely work with Luis again.

Jeannette was very professional, friendly welcoming, excellent customer service, she was the reason why we decided to return to Hartford Toyota Dealers for the purchase of our second car, She Knew how to guide us through the process of what would be most convenient for our needs, We are super happy with our new Toyota Rav4. Thank you Jeannette Kudos :). Marco Campos

Calling in to speak with anyone in the service department is nearly impossible. I called several times and left messages, and never got a call or email returned. Also. I know that accidents can happen sometimes, but because the service person broke something while rotating my tires, they had to keep my car for an extra day. The folks that work here are very nice people, however I just don’t think that it makes up for the chaos that happens behind the scenes. Also when I purchased my vehicle from this dealer, they assured me that my car had been maintained and serviced by Hoffman Audi for the life of the previous owners lease... however, when I asked recently when I came in for service, they could find no record of my brakes ever being serviced, Which is a big problem for me as we specifically asked about the brakes when we purchased the vehicle. This was the second time that I had my car serviced here.. the first time was literally DAYS after I purchased my vehicle - the wheel bearings were shot, making a very loud humming noise. I just have not gotten good vibes since my initial purchase. I will likely never purchase a vehicle from this dealer again, which is unfortunate because I love my Audi.

Everyone at the facility is very professional and courteous, the facility very clean and welcoming. Dylan was was great. He was ready for me when I got there to see the car for the first time. He reviewed all the car’s information with me and kept me updated throughout the process in finally buying the car.

Service is easy to schedule on line and all the service advisors are very attentive and knowledgeable. Alex, Athena, and everyone is very focused on your satisfaction. Drop off service to your work and pick up is convenient. To cap things off the check out process could not be any friendlier, she is sooooo nice!