New and used 2025 Volkswagen Atlas for sale near Cromwell, CT

I was very impressed with the responsiveness and professionalism following my inquiry on a listed car. Though ultimately, it didn't match my needs, they worked with me in my search and were very responsive to additional questions/requests.

Let me start with this: I did not go into this VW before it was overtaken by the Gengras brand, so I cannot compare it to what it once was. However, what I can say is I walked in one day, thinking about buying a new vehicle, and the next week I had the Atlas of my dreams, all thanks to Tom, the GM, and Dom, the sales person. My girlfriend and I went in to get a bigger car as our family had grown, and the Atlas - with its safety ratings, gas mileage, size, and style - was 1 of 2 choices for us (the 2nd being a Telluride, but the service at our local Hyundai was TERRIBLE, and it turned out to be too small). We walked in on a Saturday hoping to test drive one and size it out for our dogs (when I said family, did you think I meant kids?). They were very short staffed - only 2 salespersons were on that day, when they usually have 4 or 5, but due to the recent buyout some of the people had left to other Crowley locations. We were assigned Dom, who was helping another customer, and we said it was fine and would wait. Tom, the GM, said no way and had us sit down and he went over everything about the Atlas - ratings, size, reviews, pricing, and options/packages. When Dom was ready for us, the Atlas we were to test drive was ready to be taken out on the road for both of us to drive around town and on the highway. It was love at first handle and honestly, thanks to our experience at this VW, we are never driving a different brand and will be buying my girlfriend her own VW next winter. I can agree that there are several pictures of the new owners around the building - but you know what? That's called branding, and if they are happy with how their smiles look, posters of themselves do not hurt customers and they show that they put their image on any action that occurs in the store, which is honestly comforting if you are worried about customer service. When you do go in - which you should - talk to the people helping you out just as much as they do with you. We learned that Tom and his wife are avid wild mushroom hunters (really cool stories!) and Dom is hilarious with "dad jokes" and puns for everything. As someone who has purchased a vehicle from this locations, I have not received one email in the last month from them so I do not know of any spam emails. But I also have gmail - and it sorts out spam for me - so maybe it's in there and I just use technology to the best of its abilities.

This is the first time I've written a review about a company regarding their service. I've decided to do this because of exceptional level of help and service I received at Gengras Volkswagen in Plainville CT from sales manages Tom Backer and salesman Brian Radicki. Both Tom and Brian were professional in every sense of the word. They tool the time to listen and understand my needs and the type of car I wanted. They were extremely patient and helpful. They went FAR above the norm in every war to find a car they worked for me and fit my needs. I am happy to recommend Tom, Brian and Gengras Volkswagen. You will find its a place wherfe you really do matter E

Harte Volkswagen was a pleasure to deal with. We made an appointment and when we arrived our car was ready to take for a ride and the salesman was friendly and helpful. Seamless process to buy the vehicle, and it was detailed inside and out. I feel like I lucked out finding a used car here.

Nate and Yuriy are awesome ! They were upfront professional courteous and caring. They worked very hard for us and the speed at which they did everything was incredible. This will absolutely be my new dealership !!!

Living in Simsbury having enjoyed our 2018 Audi A4 purchased locally, This dealership was a perfect choice given our local dealers questionable reputation and experience

Such a great experience! John was fantastic to work with, knew everything about the vehicle. All of the vehicles here are so clean and well taken care of. They offer the best of the best. Each vehicle is detailed and cleaned ready to view. Staff is very polite. The process was very smooth. Highly recommend!

Terry was great to work with. I was driving from 3.5 hrs away so he made sure everything was ready and took care of few details about the car. The purchase went smoothly!

Always professional and great customer service. Shout out to Austin (service representative) very personable and polite. Thanks again 👍 keep up the great work. Happy Holidays

I have been coming to this dealership for some time now, sometimes for scheduled visits, sometimes for surprise visits like this last week when my check engine light came on. Jeremy and Gary worked with the technician to get my vehicle right in to find out we had a sensor go bad. The sensor was replaced and I was on the road in under 2hrs. So thankful they are there.

If you are in the market for a new/used vehilce go see, Laurie Troyer, of VW Old Saybrook. Laurie was fantastic in locating the vehicle I wanted and went above and beyond to make sure I got the best deal possible. Highly recommended!

Volkswagen or Old Saybrook was the best buying experience I have ever had. They work with you and are on your side and want you in the car you want. No haggles. We worked with Laurie and Bob and they were wonderful.

Had such a great experience ended up buying two vehicles that day. Was a great no pressure, no haggling approach overall very satisfied. Thank you will be returning in the future. Highly recommended.