New and used 2025 Volkswagen Atlas for sale near Simsbury Center, CT

Devin in service was extremely helpful. I appreciated his honesty and kindness. Fortunately my issue was a quick fix.

Let me start with this: I did not go into this VW before it was overtaken by the Gengras brand, so I cannot compare it to what it once was. However, what I can say is I walked in one day, thinking about buying a new vehicle, and the next week I had the Atlas of my dreams, all thanks to Tom, the GM, and Dom, the sales person. My girlfriend and I went in to get a bigger car as our family had grown, and the Atlas - with its safety ratings, gas mileage, size, and style - was 1 of 2 choices for us (the 2nd being a Telluride, but the service at our local Hyundai was TERRIBLE, and it turned out to be too small). We walked in on a Saturday hoping to test drive one and size it out for our dogs (when I said family, did you think I meant kids?). They were very short staffed - only 2 salespersons were on that day, when they usually have 4 or 5, but due to the recent buyout some of the people had left to other Crowley locations. We were assigned Dom, who was helping another customer, and we said it was fine and would wait. Tom, the GM, said no way and had us sit down and he went over everything about the Atlas - ratings, size, reviews, pricing, and options/packages. When Dom was ready for us, the Atlas we were to test drive was ready to be taken out on the road for both of us to drive around town and on the highway. It was love at first handle and honestly, thanks to our experience at this VW, we are never driving a different brand and will be buying my girlfriend her own VW next winter. I can agree that there are several pictures of the new owners around the building - but you know what? That's called branding, and if they are happy with how their smiles look, posters of themselves do not hurt customers and they show that they put their image on any action that occurs in the store, which is honestly comforting if you are worried about customer service. When you do go in - which you should - talk to the people helping you out just as much as they do with you. We learned that Tom and his wife are avid wild mushroom hunters (really cool stories!) and Dom is hilarious with "dad jokes" and puns for everything. As someone who has purchased a vehicle from this locations, I have not received one email in the last month from them so I do not know of any spam emails. But I also have gmail - and it sorts out spam for me - so maybe it's in there and I just use technology to the best of its abilities.

I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car?s listing online and immediately liked it but wanted to test drive the vehicle before putting down my money. I had arranged for my own finance so needed the purchase order for this vehicle. They agreed to give me the purchase order if I put a refundable deposit of $500 on my credit card. I agreed to that. So I put my paper work in order and drove down with a friend on Saturday to their showroom. The condition of the vehicle was good just like I had imagined from the pictures. I took a test drive. The gentleman who was with us on the deal was knowledgeable & helpful. I noticed that above the front passenger headliner there was some black smear. I pointed out this to the salesman & he took care of it immediately. Also the engine bay & the underside of the vehicle looked dirty as if it was not washed so they gave the car a complete rewash before I left. I was unclear on how I would be able to register a CT dealer plate vehicle in NY State. I was told that I would be getting NY plates which I did. Only place where the dealer needs to improve is communication. I had no clue what was going on with my registration & upon calling/emailing I just got the answer that ?A third party company is taking care of it?. This is my first car in this country and it should not be assumed by dealer that everyone knows the process of buying a car over here. It is nice to maintain some transparency during paper work as I am paying for that service as well. Now I got the plates from DMW NY however I never got the title for my car. Upon asking the dealer, they say they mailed the title directly to my finance company and it?s normal. Here?s the thing, my friend got his car a week later mine, went through the same finance company as mine and he got his title from the dealer (different car dealer). He just made sure he added the finance company name as a lien holder on his car?s title & mailed a copy for their record.

I bought a used Mercedes Benz E350 from them and the buying process was smooth, professional and painless. Alex and Joe were great to work with and I'd recommend them hightly. Thx

I bought a Fiat 500x from this dealer. They gave me excellent service and Alex J was a very knowledgable salesperson. The car is top quality, smooth driving, and very well crafted.

This is the first time I've written a review about a company regarding their service. I've decided to do this because of exceptional level of help and service I received at Gengras Volkswagen in Plainville CT from sales manages Tom Backer and salesman Brian Radicki. Both Tom and Brian were professional in every sense of the word. They tool the time to listen and understand my needs and the type of car I wanted. They were extremely patient and helpful. They went FAR above the norm in every war to find a car they worked for me and fit my needs. I am happy to recommend Tom, Brian and Gengras Volkswagen. You will find its a place wherfe you really do matter E

I was very impressed with the responsiveness and professionalism following my inquiry on a listed car. Though ultimately, it didn't match my needs, they worked with me in my search and were very responsive to additional questions/requests.

I was desperate for a vehicle after a horrid experience with Carvana. I was able to chat with the dealer via online chat and text and found a 2018 VW Tiguan that I liked. Everyone was very easy to talk with and had the vehicle waiting for me when I arrived to test drive. Only a couple days later I was back to purchase the vehicle and it was pain free and very upfront. Tom and Jed were my main contacts and were very helpful and accommodating during this difficult time for dealerships with next to no inventory. I was pleasantly surprised that when I inquired about any dealership market adjustments, they said they were not doing that. Other dealerships were inflating prices by $3000. An overall fantastic experience!

Living in Simsbury having enjoyed our 2018 Audi A4 purchased locally, This dealership was a perfect choice given our local dealers questionable reputation and experience

This experience purchasing a new car and trading in my old one has been the fastest, easiest and most pleasant car buying experience I've ever had. Everything discussed in advance for the purchase of my new GTI - done completely over the phone and email due to COVID - including pricing, fees, trade in allowance, etc was exactly what I expected from those discussions.  I worked with Tom Backer and Chrissy Sansabrino and they were both fantastic in all aspects.  There wasn't a single "surprise" or hiccup in the process and it made the experience the best.

I purchased a new VW from Gengras last week. I wouldn't hesitate to recommend the dealership or the salesman, Sameer, who went above and beyond to ensure a positive buying experience.

I recently purchased a vehicle from this dealership and I got the chance to work with Brian. He was very patient with me as I had no idea what I was looking for. Brian took his time with me throughout the whole process and it went smoother than I can ever imagine. I am very pleased with my purchase, definitely will be back when it’s time to get my wife a new car. Thank you Brian.

Visiting vernon volkswagen, I met with sale consultant (Gianni P.)for a test drive, I felt comfortable in all aspects from knowledge of volkswagen to financial options. I would recommend G.P. for future vehicle purchase.

Such a great experience! John was fantastic to work with, knew everything about the vehicle. All of the vehicles here are so clean and well taken care of. They offer the best of the best. Each vehicle is detailed and cleaned ready to view. Staff is very polite. The process was very smooth. Highly recommend!