Fast and Friendly Service / Going a Step Beyond
December 3, 2018
I took my new VW Golf in for its regular service (oil change). I made the appointment at a time convenient for me and arrived a couple minutes before the 9AM scheduled time. Since it was (hopefully) a quick service, I decided to just wait it out in the Lokey VW waiting room. The service advisor was courteous and had my car pulled in to the bay within moments of me signing in. I had been waiting about 20 minutes when the service advisor came to let me know the oil change and multi-point inspection was complete and everything was good to go. He then asked if I would like my car to be washed and after saying yes, I settled in for about 15 more minutes before he came back to give me the paperwork and my keys and point me to my now clean and shiny and serviced car waiting up front. While I was waiting I had the opportunity to see another of the service advisors, Antonio, who has assisted me with other requests for this car in the past. Since I was hearing a sound that I wanted to be checked to confirm it was not something going wrong, I asked Antonio if he could check it out for me. Without hesitation, Antonio took the key and I jumped in as a passenger; he took my car around the block so I could point out the sound I was hearing that concerned me. Antonio quick diagnosed the sound as the turbo blow-off sound and that it was completely normal, setting my apprehension at ease (I was about to make a long road trip and certainly did to want to encounter any problems with the car while I was on the road). They say that when you buy a car, your relationship with the salesperson can be a good thing but the essential component of any car sale is the relationship and trust you have with the service staff since the sale is one-and-done but the service relationship is ongoing. Well, the service I receive from Lokey VW is second to none - I can put a check mark in all four of the boxes that are important to me: friendly staff, timely service, quality delivery, and value for the service! Keep up the good work guys!