Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
Matt did what he said he would do. What else can one want.
by hopple2matt from DealerRater.com
December 5, 2018
Great experience. Matt was knowledgeable on what was needed for my repair, and assisted with an additional safety hazard I was unaware of. He told me what the repair would cos and the approximate time it would take to repair it. Both were as he said.
Purchased a pre owned vehicle from Montrose Ford Lincoln and had a great experience. Super quick responses from the sales team (Dave) especially because we were coming from out of town. They made the buying process quick and easy.
This was my first time buying a new car. They made it a very enjoyable experience and will come back for future purchases. They answered all my questions and got me exactly what I wanted and needed for an amazing price. I would recommend to anyone to come here if they need to buy a car. All staff was very friendly and went above and beyond to make this a great experience.
Tonya always goes above and beyond to assure my visits are without issues. My service was done right and timely. The wash is a great added benefit. Your review page however needs help. I should not have to pick a website if none were the way I found out. I picked them all so that I could get through to you.
Talked to Cory over the phone and e mail about a car they had and I would be coming from 2 1/2 hours away. He advised me of the vehicles condition and it was just as he described. It was great to drive all that way and have no surprises. While at Prestige I also met Andre and had talked to him over the phone prior to getting there. Andre even though not my salesperson treated me as if I were and made me feel right at home. Thanks to Cory and Andre my daughter has a great car that see loves. Thanks everyone at Prestige auto
Marilyn was extremely helpful. She was able to answer all my questions. She was kind and friendly while I viewed multiple cars. She went above and beyond helping me add all the info I needed added to my insurance.
Marilyn was very helpful in this long process. She worked very well on securing that I left with the vehicle I desired! The atmosphere of the conversation was great and friendly throughout which is much appreciated. I am a very happy customer.
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