Used Volkswagen cars for sale near Glenmoor, OH

The service guys are great help , good to have a conversation with, knowledge able , I had a good experience with Cochran employees .the mechanics were perfect

I recently had the pleasure of purchasing my brand new Volkswagen Jetta from Cochran Volkswagen, and I must say that the experience was truly outstanding. From start to finish, the dealership staff made the entire process incredibly smooth, efficient, and enjoyable. First and foremost, I was impressed by the warm and welcoming atmosphere at Cochran Volkswagen. The staff greeted me with genuine smiles and a willingness to assist, creating a positive first impression. Their professionalism and knowledge were evident, as they patiently answered all my questions and provided me with valuable insights into the various Jetta models available. One aspect that stood out was the dealership's commitment to understanding my needs. They took the time to listen attentively, ensuring they recommended the right Jetta model that aligned perfectly with my preferences and budget. Their expertise in guiding me through the different features, trims, and packages was commendable, making the decision-making process significantly easier. The purchasing process itself was a breeze. Cochran Volkswagen went above and beyond to streamline the paperwork and minimize any potential hassles. The finance team efficiently guided me through the necessary documentation, clearly explaining every detail, and ensuring I understood all the terms and conditions. They also presented various financing options, working with me to find a plan that suited my financial situation comfortably. Furthermore, the delivery of my new Jetta was an unforgettable experience. The dealership's attention to detail was exceptional, ensuring my vehicle was meticulously cleaned, serviced, and ready for the road. The sales representative took the time to demonstrate the Jetta's features and provided valuable tips to enhance my driving experience. Even after the purchase, Cochran Volkswagen continued to exceed my expectations. Their commitment to customer satisfaction was evident in their follow-up calls and emails, checking in to ensure that everything was going well with my new Jetta. It truly showcased their dedication to fostering long-term relationships with their customers.

I have a 10-year-old, high mileage VW TDI that has had the emission repairs performed and has the VW extended warranty. In the past few years it has had some OBDII check engine codes that involved replacement of major (and expensive) components. Each time VW and Cochran service advisors (Joe Mazzocchetti among them) have arranged to have the entire repair covered with never an issue. Everyone has probably heard instances of manufacturers and dealers trying to avoid responsibility under warranties. That is certainly not the case here. VW has gotten a lot of bad press for the emission scandal, but they have stepped up to make good on emissions related warranty repairs without hesitation. Good recovery and exemplary customer service!

Bought my 2018 Beetle at Cochran because I feel that they are trustworthy. Continue to go to the dealership because of their Service Department headed by Joe Mazzecchitti.

They have a platform to view the details of the service in a video with the technician explaining the findings and recommendations! This is definitively a great experience for me and they do a great job making my vehicle reliable!

Great all around. Even cleaned my car for me while it was in for service. Would definitely recommend people to come here.

Cameron did a nice job, the response after reaching out about vehicle availability was swift and not over intrusive. The salesman came in on his day off to handle my sales completion.

My favorite service team ever. always where we will go for service. James, Brett, Emelia and Francis are the best in the business

So I took my 2019 Jetta RLine in for service since my check engine light came on the night before. My purge valve went bad and thankfully it was fixed and It was 100% covered under my warranty. BUT my eyes were set on a 2022 Arteon SEL RLine that was sitting in the show room. Nik says to me “ picture it in your driveway “, and I already was as I was walking up to it. We chatted for a few minutes, and I told him I would be in touch. I called him 30 minutes later and asked what kind of deal he could give me. When I went to the dealership a few hours later I had purchased this beauty. My Arteon is the second car I have purchased at this dealership, and I have nothing but great things to say about them! Nik was extremely helpful and really did give me an amazing deal on this car. I couldn’t be happier. I highly recommend going to see him.

This is how the carb buying experience should be. From the first phone call with Chadd, who made me such a professional video of the car that I didn’t even realize he made it personally for me to see the vehicle that I inquired about. Now that’s personal service. Then Melissa, the sales agent worked diligently with me to help me secure the vehicle of my choice, and she kept checking on me throughout our 48 hour experience. Last but not least there is Mike the finance guy, who treated me like family. He worked so diligently with the Banks because I had a unique situation, but he did not give up on me, like what I had gone through with the last four dealerships. He walked me through it and made sure I understood everything that he was doing as well as everything that I needed to sign. you guys are amazing! I’ll be back. I promise you. As far as I’m concerned, I’ll never buy a car from anywhere else. It’s all about the service for me. Thank you all again. ☺️