Service as promised, on time and complimentary shuttle. Friendly staff that takes time to get to know you and take care of your vehicle, and it is serviced and washed, ready when you are shuttled back to pick up your car!
We were on a 4,000 mile trip from Wisconsin to Utah National Parks. My fault I had not looked at oil life and close to your town noted was at 13% and knowing terrain and miles we still needed to drive I became concerned for my engine. Looked online and Mountain Chev came up. Was easy to find and breathed a sigh of relief. Service dept person said booked for the day. My heart sank. We did not have the time to use up a whole day as we were traveling. Would have to stop maybe endless times to get help. The other service advisor spoke up and said he had a opening due to last service appointment finished ahead of time. This young man Randy Corral serves well as someone going out of their way for excellent customer service. We still are so impressed for his empathy and caring for us as people and not just a customer. Makes me love my Chev Equinox even more. My next vehicle will be another Chev Equinox!! Thanks to this customer service. Kudos to this young man!!! Kudos to Chevrolet!!
Tyler and Chris have always been friendly, professional and accommodating whenever I have to come into the dealer. They are on time with appointments and estimating time needed, they explain what needs to be done, what was done, and if there are future needs for my VW. I went in recently for a quick recall fix and when I mentioned I had my snow tires in the trunk, they were able to take care of changing them out along with the recall fix in the time they originally quoted, plus washed it! They transported me to a shopping center so I could make best use of my wait time.
Came in to make an appointment. After checking my oil, I couldn't get the hood to latch. At that point, car was undriveable. Tyler came out from the service desk and after about 10 minutes, had fixed the problem right in the driveway. He then installed a new battery into my key. No charge. Then explained how the tire pressure sensors worked and how I could keep an eye on them in the future. I was there for maybe 20 minutes. He did all of this on Monday the week of Thanksgiving so I could use the car to get out of town to see relatives. Came in for my appt. the next week at 8:30am, and had the car back with numerous items fixed and a bill of health by noon. Great customer service!
Great buying experience! I received excellent customer service from Hilary. She was such a pleasure to work with! She is so knowledgeable and was very helpful, and patient. She found me the perfect car. I’m so happy. This is my 5th Subaru and not my last. This is a great dealership. The service department is also first class. Thank you!
I don't have enough good things to say about the service department at Mountain Chevrolet. I've been here 3 or 4 times, and I will not bring my vehicle anywhere else. We have had 2 oil changes, and a hard to find electrical problem that Xavier Sanchex and crew found in no time, and had it fixed in a couple hours. And the icing on top, they wash your vehicle every time! If your thinking of taking your Chevy anywhere else, dont do it! Take it to them and I guarantee your experience will be amazing!
Tyler Glatting and Chris Traux were very helpful in letting me come at the most convenient time for me (I live 45 minutes from the dealership). They worked on my car immediately and kept me informed of the progress. The best thing was that they fixed the problem. I am so appreciative !
The entire Audi Glenwood experience has exceeded expectations. From Alex in Sales, Mike in Finance, and Chris and team in Service - all have gone above and beyond to make our Audi experience top notch. We have owned our Q7 for 2 years and could not be happier!
Tyler and the service team we???re great. I???m a very satisfied customer. I was provided a loaner car and the turnaround time was great. My car was washed when I return. This particular team at elk Mountain motors is top-notch. Thanks to the whole team. Harley
With snow storms quickly approaching and the tires on my car ready for replacement, I was grateful to Tyler for making every effort to schedule my vehicle for its winter tire change. A storm blew in shortly after the service call and I was prepared for the conditions!
I???ve purchased multiple vehicles from Audi Glenwood and I won???t ever go anywhere else! From the courtesy of the sales and service team to working with Jeff Hummel in finance, you can???t ask for better service! Everyone at Audi Glenwood is phenomenal, honest, respectful, and truly treat you like family. There has never been a day that I???ve walked into the dealership and not been greeted by name. They truly care about their customers and take the absolute best care of you from the day of purchase until you???re ready for your next purchase! Best dealership and service I???ve ever received! No need to go anywhere else!!
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