Used Volkswagen cars for sale in Jacksonville, FL

Juan at Merit Auto Group was amazing to work with. After two weeks of car shopping we were getting very frustrated with finding a car that suited us and our needs and being mislead by shady sales people. We stopped in at Merit on a whim and Juan suggested a car that was absolutely perfect for us. We test drove it and fell in love, Juan was straight forward with the financing and worked with our budget. The entire process took about 30 minutes total and we drove off the lot with our brand new to us car. We couldn’t be happier! Thank you Juan and Merit Auto Group for such a great experience, we look forward to working with you for all our future car purchases.

Exterior is good no issues as of now. Performance is good and it having sports mode to boost on terrain. Bluetooth connectivity is good and speakers are loud an dfood

After trying to get a particular vehicle at two different dealerships and experiencing frustration, these people are a breath of fresh air. Responded quickly to my texts, made whatever changes that needed to be made for the purchase order, accepted my pre-financing with no pressure. Juan and Loren made sure I was taken care of, they were very professional and didn't waste my time (they even picked me up from my rental when I dropped it off). They'll treat you right-the old fashioned way!

It was my wife’s dream vehicle, and when it was brought from the back she was in love I am glad that she is enjoying this little token.

I had the best experience with Francisco and the team at Merit Auto. They all took great care of me and I love my new car! Thanks again

I have only had to replace the alternator and a purge valve on my 2013 Beetle turbo. Both were day jobs and didn't break the bank to have done! I absolutely love driving the car, it's fun and sporty, but still eco friendly when you keep your foot out of it. The little car hugs the road unlike any other vehicle I've ever had (that includes an SLS roadster and a BMW M3). The fender sound system will rock your socks off and the interior is very nicely appointed. The seats offer enough bolstering to keep you planted while the lumbar support isn't too firm nor too soft. I love the look of the circular center steering wheel as well as the upgraded fender dash trim. I would suggest that if you are looking to buy one of these cars, definitely spring for the upgraded fender sound system with subwoofer..... very much worth the extra bucks. I sprung for the optional panoramic sunroof but I must admit that to my dismay, the roof only opens a slight amount due to the location of the radio antenna. It opens enough to get some wind in but it doesn't open "fully" as one might expect. Aside from this, and the occasional rattle of the dash trim, I have no qualms with this little car and I would highly suggest it to others. As with all VW's, the occasional quirk will appear, but, this only adds to the uniqueness and character that these little cars offer. Example) my keyless door touch unlock feature works sometimes and sometimes it doesn't. Oh well....no big deal. I'll just use the unlock button!

Great experience, I would recommend Used Car Factory to anyone looking to buy a used car. Carlos was helpful, great customer service and easy buying process.

This is the most fun car I have ever owned! I keep her in the garage so she stays nice and clean. Best car ever!

This is a great car to own and drive. With the TDI option, even after the Diesel-Gate fiasco, I was hesitant in purchasing the car. But they, VW, proved it can come back from adversity and provide the consumer with a car they can trust. On a recent cross country trip for NY to Washington and back, we managed to obtain real world driving fuel economy of 50+mpg. This was confirmed with miles travelled and fuel purchased. Never did like the computer mpg estimates. Not bad for a fully laden vehicle with three passengers and all the luggage. In town it is a blast to drive with the 6 speed manual transmission. When it needs to it can get up and go. Not super car performance by any means, but will provide the average driver with a rush of adrenaline and performance when needed. Good enough for having just spent a purchase price < $10k. This thing has over 100,000 mile and still running strong. My other VW, a TDI as well, is a 2006 with a 5 speed manual and it too is running strong with over 230,000 mile on the odometer. Wish they would offer an Atlas with the TDI, I would buy it yesterday! Too bad they only sell them in Russia!

Love our new Tiguan. Douglas Bennett was our salesperson and we appreciated his knowledge about the vehicle we were interested in. Very professional and friendly. Chris was thorough and worked hard to get the options we wanted for the monthly payment we desired and got us a good interest rate. Manager was also flexible and we appreciate that this dealership stuck with MSRP when other dealers may not in these rough times. Highly recommend.

I bought mind taso in late march. Brand new love it! Great mileage, Drive beautifully. Mind is a SE. Comfort seats. I can not find anything to say bad of my vw.

Had my first oil change and tire rotation. Michelle was polite and very nice always smiling. Patrick the gentleman that did the work was awesome. I didn't meet him but his video of my car was upbeat and energetic. He had me laughing and confident my car was in good hands. They loose one star because not sure who the gentleman outside moving cars but he was not friendly on this day. He saw me and another person waiting in our cars no acknowledgment no can I help. When I asked do we go inside to drop off he just said yeah with a bad attitude. Sorry for the question the last time I was there I was asked to drive through and they take our car. He was just overly rude.

I bought this 2013 TDI and I have the pano roof and color changing speakers but the TDI is so fun I just love to bomb around in it and punch it when driving good mileage, and with winter tires on it it’s like a tank can go through all elements.

Excellent service fast and efficient didn’t have the vehicle I am looking for but very good service. Greeted right away friendliness was welcomed.Highly Recommended. A great place to do business with.

Overall, this is one of the best cars I have ever owned. This car hugs the road while providing the opportunity to be a real daily driver. Fast, refined, and full of options which accommodate any driving style. If I have one complaint, it is - yes the same as so many others - the infotainment system. The base model gives you a better feel and option for using actual knobs for some of the specifics, which I find somewhat ironic. If you can manage to get past the infotainment system, you’ll love this car.

Amazing. Didn't think customer service this good was still out there. Just can't say enough good things about them. They are very highly recommend. First rate

Just a great allround vehicle at an affordable price. Better than the Porsche, cheaper than the porsche. The family love it and the bills are cheap

Great staff and facilities. I was able to come in and get my car services very fast. I had a few people approach me asking if I needed anything. I felt important and would buy my next car from them!

Always entertaining to drive, accommodating rear seat and trunk, costs less than the hatchback GTI. Smooth cars fast and Comfortable. Along with being more affordable and The 2021 Volkswagen Jetta GLI has the same amazing driving attributes that make the Golf GTI a smash hit, and that earned it an Editors' Choice award. Although the hatchback has a nicer interior, it's actually the sedan that's more practical, thanks to its roomier back seat and bigger trunk. Both VWs boast a potent 228-hp turbocharged four-cylinder that mates to either an engaging manual transmission or a quicker-shifting automatic. The having a bigger back seat, the Jetta GLI sedan has the same performance acumen as the Golf GTI hatchback.

I purchased my car back in 2011, I can understand the need for my sells rep to appear more excited than me but from one required maintenance appointment to the next I can tell that the employees are genuinely happy which shows in their willingness to go out of there way to show you that you are not just another customer who is adding more work on them. The employees are professional and caring from the sales to service. I especially want to send a special thanks to Stevan in Service for all of the help and time to explain a service issue to me in a way in which I could understand it. You are very much appreciated!

This Beetle was my car that I traded in recently for a new Tiguan. The car was excellent, and always reliable. We wanted to own one of the last Beetles made, and glad that we purchased it from Mt. Prospect VW (AutoBarn) four years ago. Whoever purchases this bug, is getting a great car, and we will miss it!

Fabian was the best got me what i wanted in the pice range i wanted to be in was able to walk off the lot with 2 vehicles.

Just recieved it have not much time to drive much. So far it is going good. I like the interior of it. Rating reflects not being owner of the car long.

I found the car that I was wanting on Jax Export website. It's a 2011 Hyundai Genesis coupe. I called the dealership for a week and talked to Jeremy and Jason. My last call was on a Friday afternoon when I was told the car was sold. I was so upset but found another one so we drove to check out. My grandmother went with me and once we pulled into the lot there was my dream car, it was still there! I was so excited! We went for a test drive and that's all I needed to do, I wanted this car! Actually, I knew it was gonna be mine when I pressed the start button and the motor roared. Not to mention all the custom fixtures that was a huge bonus. We brought my pre-approval letter from VyStar and I was able to buy my own car with my own loan at 19! This was the best experience I could have ever had! From Jeremy meeting me on the lot and talking with us, then Jason helping me with signing all the paperwork and the finance manager making sure everything was in order. I would highly recommend this dealership.

So fun to drive!! Exterior is sleek and stylish. Love the VW Golf!! Interior is very spacious for a 2 door with plenty of space in the backseat. Love the great gas mileage. Super cute car!!!

Excellent service, repair made timely. Good communication throughout process.

Because I received no Owner's Manual (supposedly back-ordered), I might as well be driving a random rental. Without the manual, I am unable to use or unaware of many of the latest features. The basic driving features such as acceleration, braking, steering, and road feel are good. The hatch-back vs. trunk along with folding rear seats creates a wonderfully large carrying space. On the negative side, there is a noticeable vibration at idle and the shifts are clunky. Overall, I am pleased with the car since it suits my needs nicely.

I took my 2016 VW Passat to O’Steen’s service department on Wednesday, 11/3/2021, for an oil and filter change, tire rotation, fluid top-off and safety equipment inspection. As it turned out, my vehicle also needed a coolant and brake fluid flush. I was very pleased with the service department staff, Phillip “Flip” Pierce and Richard Bush. They took the time to answer my questions and updated me in the waiting area on the additional service needed. I could definitely tell a difference in the way my car felt while driving after I left the dealership!! I was also impressed with the courtesy of the staff as I waited in the service area. They were pleasant, friendly, and respectful. Thank you for a great service experience!!!

I'm about a month into my ownership, so I can't comment on reliability. I have driven the Taos on a long road trip and in all situations. I think it hits the mark for being an extremely functional city car and is economical. It's well balanced, frugal on gas and has good enough performance to make it easy to live with. My other car is a VW GTI, which is my fun car. I sold my Golf Sportwagen and lost some driving feel going to the Taos but gained AWD, way more passenger space for family and friends and a more comfortable riding position for when I feel like running about. One of the ironies I've found with the Taos is that I expected it to be my road trip car of choice and that I would make the GTI my urban runabout. I think it will end up being the opposite with the Taos being pretty awesome for grocery getting and short trips. My mpg with AWD has been ~30mpg mixed at 2k miles. I don't do much more than 33mpg on the highway. My city mpg has been pretty good. My GTI gets 31mpg combined. I like the interior styling and glad to have buttons instead of the slider controls. I had a next-gen Golf as a rental in Spain last year, and the infotainment was a nightmare to use while driving. My one gripe about the interior is using soft touch on the front seat door panels and then hard plastic for the dash. I would have preferred all one or the other for a consistent look. The soft touch makes resting the elbow more comfortable, but there's soft touch near the door handle for that. Overall, I'm happy with the purchase. I test drove the Tiguan a few times too, and that was a bit to long, had inferior visibility, has the less user friendly infotainment and squishier suspension. I thought the Tiguan looked good and had a nicer interior, but that was it.

I traveled more than an hour to look at a certified VW Passat at O'Steen VW. The salesman Jag was helpful and made the process fun. Of course Jag was assisted by sales management, and also Rob and York in finance. In terms of details and after sales support the folks at O'Steen VW followed through to make things right. Kudos to General Manager David Schomp for running a "good ship". O'Steen VW isn't in my back yard, but I will do business there again. And I love my Passat.

Car is a gem. Lots of room, handles well and has the power I need. I have the V6. When compared to the other cars of its size I drove including BMW, Mercedes and Audi. You get a car that has the German quality and sophisticated engineering yet saves thousands. I love it.

Best VW service Department in town! John the service advisor is great he got me scheduled in the day I needed and also provided a loaner car !

Just bought a 2021 1st edition which is pretty much the same as a 2022 xxxxxxw/ Gradient package. Love, love, love this vehicle. Since I have the RWD I am waiting for my reserved AWD to be delivered, if given a bargain for my 1st edition as a trade in, I will trade up to the 2022, if not I'd be just as happy keeping my 1st edition.

My family and I have purchased 7 cars in the past 12 years from O’steen Volkswagen, and could not be happier with the service provided. Their sales staff is friendly and very knowledgeable. We have our cars serviced regularly at O’Steen Volkswagen, and they always do an outstanding job! We will definitely return to O’steen Volkswagen for any new car purchase and service.

Bought my 2016 Touareg Executive in 2018 with 62,000 miles on it for $19,500. Currently today sitting with 135k. 73,000 miles with almost zero hiccups. Had the windshield replaced last year by Safelite Auto glass and they screwed up the calibration on the windshield camera. But that was all covered by them. It would have been $3500 for a camera and OEM windshield, and the calibration. The other thing that is really disappointing is the LED strip on the head lights went bad on both sides and the head lights are about $650 each. It’s $1200 a head light installed. But besides that we have had zero issues. The ride is great, the interior and exterior design is timeless this SUV will look great in 20 years. The build quality is top notch. Everything you expect from a Germany luxury vehicle. I feel safe in the 6000lb car. It tows my 21 foot boat that weighs 5500lb with little trouble. The best vehicle I have ever owned. Tahoe, Yukon have nothing on this SUV. The V6 gas engine with the 8 speed automatic is a bulletproof combo. That’s why they use this transmission in Porsche, Bentley, and Audi. I choose this over the Q7. Which is the same exact platform. People are always shocked by how nice the tourage is. Very sad they stopped selling it here in the states. Now VW is selling us a subpar Atlas, in my opinion isn’t even in the same league as the tourage.

Took my car in for service and they did a great job fast for the exact quote they gave me. I will return for service in the future. Alan in service is who helped me.

After spending seven months and 10,000 miles with the RWD ID4 Pro S, we're still thrilled with this car. Our family of five fits (and rides) comfortably in our trips around town. It's nimble and accelerates faster than any of my past cars. Our range is usually at or better than advertised (except in cold weather--which is true of all EVs). The low cost of operating the car means that we'll usually drive this car on our road trips instead of our minivan, as we can also fit all the luggage we need in the spacious cargo area. While we typically charge at home, we've also charged over thirty times at Electrify America stations without fail--and quickly at that. I also fitted an aftermarket hitch to the car so I can use a bike rack to get our family's bikes around town and to the trails. So what holds this car from a better score? I'd prefer a few more physical buttons as opposed to operating things like air conditioning from the infotainment screen, especially when the infotainment center is slower to respond than a typical smartphone. The scheduled charging feature (to charge only overnight for cheaper electricity rates) doesn't work with the current software version--and US models haven't yet received any of the promised software updates. And the piano black finish on many spaces of the interior is a fingerprint magnet. In other words, small complaints aren't enough to keep us from highly recommending the ID4!

I love my Passat SE. My only complaint: being 6'1" I find it somewhat difficult to get in and out of the car. It sits too low. But once in the car it's most comfortable and a pleasure to drive. The driving assists and adaptive curse are marvelous. I think it's one of the nicest looking cars I've ever owned.