My car broke down & went to buy a new one & found there was a repo on my credit from cosigning for someone. No dealer in Jacksonville or Wilmington was willing to help me. Grand Slam Auto gave me the runaround for 2 days on a car that wasn't even ready for purchase & was in no hurry to help me!! Walked into Hix Motors, explained my story to the owner & we made a deal. Amazed at the customer service Hix offers. It is hard & very rare to find a dealer that actually cares about the people rather than just the sale. And i didn't have to settle for a car I didn't want, got the car I had been looking for to begin with & I love it! Seriously, hats off to Hix Motors & the way they run their business. I would come back & recommend anyone, any day!
Mr Hix and his son are two of the finest people I have ever delt with in the auto business. You can trust their integrity to help you find a good vehicle at a fair price. They are helpful but not the least bit pushy. They want you to be happy and be a return customer. They do not take advantage of the young Marines in the area, as I have seen and heard about other dealers who do! If you need a good used vehicle in our area, go see Steve and his Son at Hix Motor Co in Jacksonville NC.
We have had two issues with our 2014 Taurus in the last 2 months; water pump and alternator. We deal with Al and both times he got the issues identified and estimates ready so everything was covered when he contacted us with the diagnosis. Both times services were done in a timely manner with the issues resolved.
As someone who doesn't like to shop, Scott made buying a new car an easy and enjoyable experience. He worked and got us agreeable terms. I'll definitely come back here to get our 3rd vehicle from them.
My favorite car - a Orange Subaru Crosstek- was damaged in Hurricane Florence and I was in need of a new one. Luckily National Subaru have a nice new Orange one and as soon as I test drove it, I was hooked. My salesman, Chris Roush was just wonderful. Really explained all the new features on the 2019 model and I was feeling better about losing my old car and getting to own the latest model. This dealership goes way beyond customer service and everyone is very professional. Thanks to the entire team who turned a "tragic situation" into a new zest for life.
Service desk staff have always been very friendly and hospitable. The quality of any repair I received from this place has been good, nothing against their work in the service section. Labor fees are very high. Ensure you ask up front what your labor fee will be. Ended up paying over 500 bucks to have 2 thermostats replaced, the majority of the cost was labor. Your car will be taken care of, just be ready to pay. Been going to this facility for 6 years and this last week will be my last time.
These great people went over and above my expectations to get me exactly what I wanted. They gave me a better than expected trade value for my old car, finance/business manager, Matt James worked magic on my interest rate, and they all worked as a team with Dave Burford and searched high and low to find the absolute perfect car for me! I am so happy!!!! Thanks National Volkswagon!! Lori, Very Happy New Ford Escape Owner
Will was extremely committed to working with Chris to get us in the car of our choice. We were not easy customers but Will worked hard and successly got us the payment we wanted as well as gap and an extended warranty. He gave us 5 star service for sure.
I always enjoy the services I receive at National Dodge! Darrell Graham always makes sure that all my vehicles needs are exceeded and that I leave completely happy!! The whole team in the Services Department is extremely friendly and it is always a great experience!!
This rating was given because of the ease in securing a service appointment, as well as the honesty of my service advisor, Darrell Graham. I really appreciated David, the Shuttle Driver. We enjoyed great conversation.
I was looking for a hard to find truck and Holly Ridge Auto Mart had one that fit my criteria. I live 250 miles away so I had a lot of questions and special requests before I made the decision to road trip down there to test drive the vehicle. Bill and Brandy shot some very specific videos and pictures to give me every chance to look at this vehicle in its entirety. Very prompt responses and quality videos and photos gave me the confidence to make the trip and it was worth it for sure. The truck looked even better in person. It was better than advertised in my opinion and I made a security deposit to reserve the truck long enough for me to go home and get the check! Out of state customers, don’t hesitate if you think you may have found your next vehicle at Holly Ridge Auto Mart. Top notch service!
They have great staff! I would recommend speaking with Scott! He did an amazing job getting my husband and I into a great vehicle. I would 10/10 recommended this dealeeship to anyone who is looking for a vehicle.
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