We dreaded shopping for a new vehicle, the pushy salesman, the unending phone calls, but done of this happened...we had a terrific sales consultant, Terrain Lemons, who took time to answer all of our questions, even questions that I asked more than once. We would highly recommend Billy Navarre if you are in the market for a vehicle and especially our sales consultant, Terrain....Loving our new Traverse !!!!
2019 Volkswagen Jetta 1.4T S Review
For my first car it’s amazing
by UZUMAKI from NY
May 15, 2019
5
This car for my first car has met all my needs. Gets me from point “a to point b”. Fast, beautiful, and simple. Theres also lots of room
I went online and text Don's about some information on a truck. Within 5 minutes Jeff called me and answered my questions, so we went by to look. It was so hot outside and I think my husband looked at every truck on the lot, then I saw the Infiniti and fell in love. Jeff and his manager worked their magic and we got the 2017 Infiniti Q50. Thank you Jeff for what you helped us achieve.
2016 Volkswagen Golf R 4-Door Review
VW Golf R
by notuniq from Fairfax, VA
February 10, 2019
4
This car met all my needs in Northern VA. AWD, Spacious, Costco run friendly.
Decent MPG and performance. Great for those trying to bridge between performance pocket rocket and the stigma of owning a hot hatch.
Just gotta say the thought of purchasing a vehicle out of state, 1203 miles to be exact, without ever stepping foot inside Volkswagen of Lake Charles would be a challenge. The reality is that from start to finish the whole process from beginning to end was seamless and enjoyable.
Every last detail which was verbally agreed and discussed beforehand made the final sign and drive a pleasant experience with"NO" surprises.
Friendly, professional, first class are just of few reasons we would highly recommend this dealership.
Would not hesitate to make the 1200 mile trip again.
Cannot thank Tommy, Morgan, and Ryan enough for our "Louisiana Purchase".
2013 Volkswagen Jetta SportWagen TDI Review
Solid build- feels heavy on the road.
by Jim Jetta from Stamford, Ct
April 18, 2019
4
German engineered Turbo diesel- the car was damaged and devalued by the emissions scandal.
Tremendous value in a vehicle many consider undesirable. Performs well for a heavy feeling car
VW of Lake Charles was an absolute pleasure to do business with, our Sales Rep Mick Dickson was very professional, didn't nag, made the buying process nice and smooth, as well as efficient.
2019 Volkswagen Atlas 2.0T S Review
So far it’s amazing!
by Ashleigh M from Lynn Haven, Florida
May 14, 2019
5
I searched for and researched many mid-sized suvs and came across the Atlas not remembering VW now made one as well. I will have to tell you it surpassed my expectations and checked off all my needs flawlessly! I needed a family car to fit 2 car seats and 4 adults without being cramped and this works amazingly! The captain chairs give the car seats room to maneuver around, front and back since the whole seat raises not just the back! It has all the top safety features I was wanting plus the interior is just beautiful! I feel so proud of this car and can’t wait for many years in it!
I bought my 2018 VW with Volkswagen of Beaumont. I am a resident of Lake Charles, so when something went wrong I came to our local dealership here. They were extremely friendly, knowledgeable, and took the time to explain every detail about my car to me and what they fixed. They really made me feel comfortable (Beaumont did not???I was not impressed with their customer service at all). They treated me and everyone who walked through the door like family! I love my Tiguan, but I love it even more now knowing that I (and my car) are in good hands with the Lake Charles Volkswagen team.
2019 Volkswagen Atlas 3.6L SE Review
Still too new To judge reliability
by Vwjunkie from Monrovia, MD
April 16, 2019
5
Roomy, comfortable, easy to handle, plenty of power on this FWD SE. Lot’s of features for the money with a high safety rating. Farfegneugen for sure.
The employees worked with me to secure financing for my 2016 VW Passat SE. beautiful building also, and I got free cookies, coffee, and water 😁
2019 Volkswagen Atlas 3.6L SE w/Technology Review
We love our new Atlas!
by Cheryl from Falling Waters
April 14, 2019
5
The color is a beautiful blue. The silver accents just make the car more beautiful. I love how roomy the vehicle is. The sound system is one of the best that I have heard. I love the steering features. We argue over which one of us gets to drive it.
I bought a certified pre-owned 2014 Jetta TDI and between test driving and talking about pricing there was no stress. Myles was very informative and honest pricing was fair. This was my first time financing and they were able to do a great deal through their own financing. I'm very pleased with my vehicle and the way this dealership handles its customers. My Day time runningight was out and I didnt know until later I brought it in and they had me fixed and ready to go as fast as they could. If I have a problem I know that VW of lake Charles will take care of it.
2017 Volkswagen Passat 1.8T SE w/Technology Review
Nice practical sedan
by dianadupre from San Diego, CA
April 30, 2019
4
It handles well. The only real issue I’ve had consistently is with the Apple Play. It doesn’t sync 20-30% of the time. There was a slight mechanical issue and my inspection light went on when actually I wasn’t due for a service for another 4000 miles. All in all it’s a nice ride.
The staff were very kind and helpful. I love the fact that Quintin didn???t just throw figures out there. He explained things and was diligent towards coming to a resolve with me. He, along with the manager who I am very thankful for, struggled through the credit checks, explained everything to me and showed me the evidence behind their words. I didn???t expect this at all, I just went in to get my car serviced, however, God allowed the staff at Volkswagen to bless me beyond my imagination. I went from a 2008 to a 2018!! I love my car. Thank you all so much!!
2018 Volkswagen Tiguan 2.0T SEL Review
Excellent Midsize SUV
by Mrs. Kim from PFLUGERVILLE
April 10, 2019
5
I got this car because I wanted a midsize SUV with plenty of cargo space for travel. It has that as well as plenty of leg room for passengers. There are three USB ports and a vent in the back for AC and heat. I also love the moon roof. This car checked off all the boxes I wanted in a midsize SUV.
Jerald made sure our experience went smooth and quick !
by dsa3305 from DealerRater.com
December 3, 2018
4.9 (506 reviews)
We had a recall on a 2018 VW Tiguan. Jerald set up the appointment for us. Even though the service department was very busy that day, Jerald made sure we were in and out very quickly. I had asked him if they could refill the washer fluid for the wipers. When we returned, he was filling the washer fluid for us, even though that was not his job. He was very cheeful, and made sure we had great service ! Thank you !
2016 Volkswagen Passat 1.8T SE Review
Car exceeded my expectation
by Zada from Boca Raton
May 13, 2019
5
Excellent design and fairly reliable reputation. roomy on the inside. Fairly efficient on gas, unless you push it and the Turbo charge kicks in.
Full size the give better chance in case of an accident.
The dealer answered all my questions and was very helpful in assisting with financing. I would recommend them in purchasing a pre owned vehicle.
Mike
2015 Volkswagen Jetta 1.8T SE Review
Most reliable & low fuel consuming car I ever had
by Mariana Z. from Rhode Island
May 12, 2019
5
I mainly used the car to drive between university and my house . I had a lot of problems with my previous car so I am very upset that I am moving and have to sell this Jetta because It was always very reliable. I love the car. It's great on Gas, especially if you are mainly driving on the highway. or low distances. You can make it with one tank for 2 weeks usually, it consumes very low fuel amount. We drove one long trip with it to Toronto and during the round-trip we only re-fueled 3 times.
Best car I EVER owned and I owned a nice mercedes before this one.
I purchased it used and I had only one problem which I paid out-pocket for and now you should be good to go for a long while. I did the 40.000 miles service and everything was in perfect conditions.
I can't say enough great things about this dealership. I had the pleasure of working with Jerald for my service visit and everything went perfect. Thank you for the ride to work, and I will see you again in 10K miles.
2017 Volkswagen CC 2.0T R-Line Executive Review
Buen auto por fuera...
by Gast�n Gonz�lez from Ca
August 11, 2018
3
Por fuera el CC luce espectacular. Por dentro se siente como subirse a otro auto de menor precio y categor�a. VWG debe repensar ese modelo. Por dentro necesita m�s fuerza! M�s dise�o acorde a su precio.
I left with a used vehicle at a bargain price, everyone I worked with was very helpful and friendly. I got the exact car I wanted and everything went smoothly! 10/10 experience. I love VW and would likely return in the future to purchase another vehicle.
2017 Volkswagen Tiguan 2.0T S Review
Good Car.
March 14, 2019
5
This car met all my needs. Very Comfortable, and economic with very good stability on road. Volkswagen is an brand with good quality on is cars.
Had a wonderful experience buying a new Tiguan. Our color combination of choice was not on their lot, so they found it on another dealership???s lot a couple of hours away. Settled on a price on the Tiguan as well as our trade-in with no haggling. Myles and Kevin were great to work with.
2016 Volkswagen Jetta 1.4T S w/Technology Review
Just Purchased - Very Happy
by Cars from Northern, New Jersey
April 18, 2019
4
I recently purchased this 2016 vehicle pre-owned from Trend Motors in Denville, NJ.
After two weeks, I am very happy with it. It is sporty, feels well crafted and has good tech for me including GPS, back-up camera, Apple Car Play, heated seats and a sun roof. The ride is zippy in the 1.8 liter Turbo which I have. It also has a sport mode with more aggressive shifting as well as a manual shifting mode. I would definitely get another VW tho as I am nearly 6 feet, I might get the bigger Passat. However, I do recommend giving this car a test drive and based on two weeks driving, I would say purchase this car. My dealer was pretty good.
I had a great experience buying a used car with VW of Lake Charles! I lost my previous car in an accident, and Lauren Johnson helped me find an affordable, stylish used car quickly and effortlessly. All in all it was fun, stress-free experience, which I would recommend to anyone! Five stars!
2016 Volkswagen Jetta 1.4T SE w/ Connectivity Review
Economical and fun to drive
by VWCANman from Ann Arbor,Michigan
April 16, 2019
5
Car meets all of my needs - style and functionality. Solid ride - great value. Peppy. This car runs like the day I bought it.
Walter was well beyond helpful. After totaling my Nissan Maxima he was extremely helpful, understanding, and patient with me. This was the BEST car buying experience I???ve had!!
2016 Volkswagen Tiguan S Review
Beautiful and Comfortable Car
by NoraO from Chicago, IL
April 10, 2019
5
I can't really touch too much on reliability, because I have just purchased this about 3 weeks ago. It is a very comfortable car and I am finding that there are tiny things about it that have just been such conveniences. An example would be that it has many compartments for item storage, and they are textured (lined with rubber or something), which keeps my stuff in place due to the friction. It seems like almost every piece of this car was built smart, and has more functions than you'd initially think. Another thing I really appreciate is the lumbar support settings for the seats - totally customizable. Also, the heated area of the seats includes the lower back, which has been so nice (not to mention, many people who get in my car say that they are the warmest heated seats they've ever sat in).
I Purchased a 2017 Certified Volkswagen Passat and they had the service department service the vehicle while I was signing for the purchasing of the Car.
2019 Volkswagen Jetta 1.4T SE Review
An ergonmic nightmare wrapped in a dull skin
by Mike C from Huntington Beach, Ca.
May 7, 2019
3
A decent car, but the last gen Honda civic an more sop the new civic is a much better option. The front seat is a true crucifix it is narrow and placed to the center of the car NOT the center of the space allocated. It could e 4 inches wider and that much more comfortable and fit in the space allowed. this forces the drivers calf against the protruding center console. The cup holders are too far back as it the shifter. and lets face it , the car has an automatic put the shifter on the dash! save the room. the auto is awful! the manual shift is okay but a good cvt would be better with the turbo. The motor whines in a not interesting way.
I made an appt at 9am for 2 vehicles to have oil changes and tire rotations done. I was told they couldn???t be done simultaneously but was assured each would take an hour. Time frame was as expressed so I was happy about that. Jamie was friendly and helpful. All around good visit.
Edward Blue was amazing. Despite getting denied twice because of my credit score, they still managed to get me approved the 3rd time with the right car. It took all day but he never gave up. Which I'm grateful for because I love my car.
One of best cars I've owned.I enjoy drive this car
by Lostboys from Syracuse N.Y.
February 4, 2019
4
I like the body style the way it handles in snow and rain very comfortable to drive.just all around fun car to drive.the turbo engine is nice to have.very style looking car inside and out.
We visited Volkswagen of Lake Charles just to gather some information on a couple of cars but due to the great salesmanship and customer service we ended up buying a car that day. What we loved most was that the salesman we were dealing with, Quintin, and the sales manager, Kevin, wasn't pushing us into meeting the dealerships terms but instead did everything he could to meet our terms. In the end both sides had to bend a little to make a deal but it was really refreshing to experience a salesman and sales manager that are actually willing to work for their customers Instead of those that lie to you about how theirs nothing they can do to help bring down the price. They have a great team of very friendly and very motivated personnel and I would highly recommend anyone else come here for their car purchase and I would even more highly recommend dealing with Quintin and Kevin.
2016 Volkswagen Tiguan SE Review
I Like it!
by ddrJsm from Salinas, CA
April 8, 2019
4
The engine seems powerful(we live on a hill and it has no trouble negotiating it), I like the dark gray metallic color. The seats inside have a nice feel(fake leather, I don't know the real name of the material. Haven't had it long enough to rate reliability.
I bought my new Golf R only four days ago, very late Monday afternoon, returning on Tuesday for inspection, second key fob, full tank of gas, and drill xxxxx for my plate. They quickly detailed the car a second time. Friendly crew over there!
2017 Volkswagen Tiguan 2.0T Sport Review
Great value
by Vegcyclist from Cincinnati, Ohio
January 31, 2019
5
I think of it as a VW Golf on stilts, which as you may know the Golf is a very highly rated car. I like sitting up higher than a car. The build quality by being made in Osnabruck, Germany is very high. The interior is high quality and understate, even on the base trim.
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