I had never gotten a car on my own from a dealership. I was excited, but also apprehensive. Tommy Hayes, Jimmy Williamson, and Benaiah ???Bee??? Villarreal from Hayes Motor Company in Lubbock, Texas completely changed that. They explained everything I asked and more. They were courteous, gracious, and very kind. The assistance they gave me was so much more than I expected. I am so grateful for all their help in my vehicle purchase. I was definitely at the right dealership. They have extraordinary character and ethics. I am definitely telling all I meet of these wonderful men and this dealership. Thank you so much for all your help.
I have bought many cars in my lifetime, and the folks at Gene Messer Volkswagen was top notch. Our saleman, Ehsan, was patient, clarified anything for me and my son. He didn't do any hard selling, and was fair in his negotiations. He gave us car fax info and NADA values. He was a pleasure to work with.
The person in charge of finance was Greg Zavala, and he guided us on the best way to get the most value out of our purchase. He is the first finance person I dealt with that actually cared about my purchase long term and didn't just try to take more money.
Last, another salesman named Daniel helped answer questions about a cover for our pickup, and even recommended the best way to get the additional items we needed. He had nothing to gain by helping us, and went out of his way for us.
Great experience with the entire team.
Daniel was absolutely great in helping us. We went to several other dealerships looking for the right car but came back consistently to Gene Messer to talk to Daniel. He was attentive, patient, courteous, and overall didn't try to push us. He made sure that the vehicle we purchased was what WE wanted. I couldn't recommend them enough. Go let them find the car you want!
Great experience and a outstanding place to purchase you next vehicle. No hassle buying , and no sales person standing over you while you shop. Purchase price was outstanding with a monthly price that fit my budget.
The Jettta I purchased has been far more than I really anticipated. Very pleased with my purchase and quality of the people I worked with!!
It was a great experience car salesman was excellent would recommend if anybody is looking for new car very friendly had bad experience in midland dealership had to drive 4 Hours but definitely worth it
Scheduled services over the phone on Fri and arrived Sat and there was no record of the services I scheduled. All services were not performed on my car initially which caused my car to stay at the service dept until Mon due to my car being a fleet car and they did not verify services with fleet company before performing services. I had arrived Sat morning at 9am to drop my car off and had to wait for my vehicle until Mon because of their incompetence of handling a fleet car correctly. Will not be back there.
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