Volkswagen for Sale in Traverse City, MI

good service help all good as much as you needed buy from this company you cant go wrong all in one place any thing you ask they will do all they can

I had the pleasure to communicate with Tammy and she took the extra mile to provide any details inquired no matter how small.

I purchased a used Subaru from this dealer. The vehicle was purchased on an “as is” agreement. The sales process was very professional and effortless. There was a minor issue with the vehicle that I discovered the same day that I purchased it. Despite the fact I knew what I was getting into with an as is purchase, the sale person and dealer made it right. I had the issue fixed promptly. The service department was equally professional and polite as the sales department. All around an honest and professional experience.

I recently purchased a 2008 Jeep Patriot and the salesperson Eric went above and beyond to make this cash purchase a fast, efficient and a pleasant experience. Kudos to you! The lost art of excellent customer service truly exists at Serra. Keep up the great work.

Just purchased a 2017 Cadillac Escalade from Josiah Grant in TC. He, Chris Brown, Mike McFarlane, and Tony were all wonderful to work with and I appreciate all the work they all put in to make my purchase a great experience! LOVE my car!!

We are in Grand Rapids, looking for a 2014-2016 Subaru Forester. Serra in TC seemed to have the best prices. Saw the right one (trim level, color, mileage) and sales guy said "it's yours," on a Friday, took a $500 deposit, said they'd deliver it no charge. Then Monday he called back with an "Oops, it sold on Friday." What the? Made us an offer on a different Forester (no. 2). We said no, what about Forester no. 3 from your website? He named a price, we agreed, he sent us a rental agreement ... for Forester no. 2! Auugh! Called him back the next morning and said no, wrong car. He said he'd figure out what happened... and I heard nothing for 6 hours, then an email. "Oops, it sold." Unbelievable. Finally, a sales manager got involved, offered me an amazing deal on Forester no. 4 (newer model, more features, lower mileage) as an apology, got it delivered in time. It's a great car for a truly great price, so I'm happy now. They admit their mistakes and bend over backwards to make it right. I can now recommend them.

The staff is friendly and helpful! They were punctual and assertive at finding the car I wanted to purchase. It only took a few days and the deal was done. Thanks!

Steve Erwin is always very helpful and pleasant to deal with. He is definitely an asset to your company.

I was a first time buyer with my husband who recently bought a car back home. Chris Brown at Serra of traverse city was absolutely wonderful. He talked me through the entire process and made me feel very confident purchasing a used car. I left with much knowledge about the process of buying a car and I was set up with a great insurance plan. He made us feel like a friend, not a customer. Thank you, Chris!

I've had nothing but a great experience from the sales to the service department. My sales rep was Kevin Earl and service tech was Steve Erwin.

Robert made the car buying experience super easy. I told him what I wanted and he made it happen. I can???t thank him and his coworkers enough for their help and care. Much appreciated 😀