Used Volvo V60 Cross Country for sale near Dallas, TX

Lyn Ford is the best service advisor I've ever encountered. Having owned several Volvos, Toyotas, Hondas and an Audi over the past 30 years, I've encountered quite a few and Lyn is THE BEST. He's straightforward, attentive, keeps you updated, professional and honest. He is an asset to Crest Volvo and a model for the industry. Many thanks to the service and detail teams. They always do a SUPER job with my volvo.

Oil change. No problem. Difficult to describe an oil change with twenty five words. Now I am not happy with this survey. I will not give another survey.

Overall loved this car- owned a 2016 from fall 2018 until winter 2023. Handled great in all weather (including upstate NY winters with lake effect snow), had decent cargo space, towed my tiny camper (1100lb loaded) with no issues. Wish it had the higher (3500lb) tow capacity that the older wagons had- I ended up trading it in for a midsize truck because I'm getting a larger camper. My one MAJOR issue with the vehicle was that there was a design flaw in the piston rings that caused excessive oil consumption. Not all engines with the rings have issues, and Volvo found and corrected the issue in mid 2016 in the factory, but mine was from before then and at it's worst in fall '22 (@~83K miles) I was going through a quart of oil in 500 miles. Thankfully, Volvo covered the repair (I squeaked it in at the last minute of my CPO warranty, but Volvo customer service said that they typically cover it even without warranty), but if they hadn't it I would have ended up looking for a truck several months earlier because the repair would have been several thousand dollars... Overall, as much as I like my new truck, I miss this car.

Today I bought a pre-owned Volvo V40. Eric Glover took my call yesterday and sold us the car today. He's a good salesman and made our experience a very pleasant one. Like a lot of dealerships, Grubbs offers add-ons that run the price up. You come to the dealership with a sales price that escalates with extra fees. We wanted the car and Eric helped with getting us a fair deal.

The customer service I received from my car salesman, Jesse Keller and business manager, Jorge Ramirez was first class! They both went above and beyond in doing their jobs. Days after getting my car, Jorge contacted me to tell me that he found better financing. The fact that he continued to work on my behalf after I was long gone shows the character and work ethic of those employed by Crest Volvo. I am thankful for my positive car buying experience provided by Jesse and Jorge.

Everyone at Crest Volvo was delightful, professional, patient, and attentive to the tiniest detail regarding my Volvo purchase. They made me feel like a member of the family! Brandon was very helpful and answered my many questions, and Max wrapped up the sale beautifully . I couldn’t be happier with my new Volvo XC60.

The entire sales staff from salesman (Kenneth) to the new car director had a hand in making sure all my emails and questions were answered immediately. You can see the shear number of people below that were involved happily. I was never told the line "we just need you to come in..." once. Everything was done my way, on my terms and I never heard the "lemme go talk to my manager" lunacy you hear everywhere else. All I was told was "sit and relax and I'll take care of that for you." I've never seen a dealership operate this way. One of the smoothest purchases I've ever had. Well done.