Used Volvo XC90 Recharge Plug-In Hybrid for sale near Upper Saddle River, NJ

This dealership owned by the Riley family has evolved with the times since my first Volvo back in 1980. The main reason I like their service is Paul Zulkeski. Paul comes from a Volvo service background and knows these cars inside out. Bottom line, he gets the right job done the first time. I have no idea what I'll do in terms of service when the time comes that he is no longer there.

This is a beautiful car. Our car is the mid level. Not totally sure it is as luxurious as it's price point. Drives and feels very nice. Feels nimble and safe. Visibility all around is great. Safety features such as the pacing cruise control and lane management are excellent. The gage cluster is minimal with a lot of empty space where they should have put a real fuel gage, not the miniscule 4 dashes that go unlit as the fuel is used. The car has no written user manual. It relies on a very limited one on board which cannot be accessed when the car is moving. Hybrid system is not immediately understood how to make it perform well. Bu once you solve that puzzle it is really good. We found a complete 900 page one on line that goes into the detail we wanted. Also the on board one does not have an index so you get to hunt and guess to find what topic your question is under. This was a major frustration for us. The back seats are very firm, which was surprising at this price point. That is why I knocked the comfort level down. Front seats are wonderful. Lots of rear leg room though. There is a lot of room behind the second row seats when the 3rd row is down, and this suits our travel cargo needs very well. 360 camera is excellent. Fit and finish is superb. The turn signal stalk has too many functions such as head light control. A switch on the dash would be much better easily showing which mode the headlights are in. The various functions are not as intuitive to control or find. There is a learning curve, not a difficult curve, but just jumping into drive it might be the wrong approach. Perhaps it is standard Volvo like not standard BMW like as we were used to. Now that we know the car better we would buy it again.

Paul helped me and advised during my visit to the service department. He was very knowledgeable detail oriented and explained all very clearly. However I have a concern with the service department. When I tried to make an appointment the phones kept ringing but no one picked up. Tried to connect thru parts and sales department and it was again going to a voice mail. Left a message but did not hear back. I called again and got the parts department and the gentleman at parts instructed me to send a text. Then they responded. The management should look into a better way for customers to set up services ce appointment. Thank you.

It is a magnificent family car and very stable, I certify it, very luxurious and very beautiful inside comfortable in every way, performs at its best on the road

I recently obtain a complete set of 20 inch rims and tires from this dealership for my 2022 XC60. I wanted to downgrade from my 21 inch rims. When my tire installer tried to mount the new rims he couldn't. I went back to this dealership to see what they could do. Turns out Volvo had over painted the rims and Mike informed me that he would have a technician remove the excess paint and mount the tire for me. I was very happy that Smythe Volve stepped up to the plate and took care of me. I highly recommend them.

At a different Volvo dealership, my car was sitting waiting for service from the 13th. Prestige Volvo kept giving me extended wait times despite me calling to get a rough lead time before getting my car towed there. On the 29th I ran out of patience. Smythe and a few other Volvo dealerships have told me that they can see it on the same day or next if I get it towed there. I've had a good experience at Smythe with my old 99 S80, so I chose them. My car was seen the same day. The difference in service was night and day. I received a digital sign off on the work to be done, along with a video of things to look out for. I couldn't believe it. Meanwhile, I would probably still be waiting around for my car to be seen at the other dealership. I don't know what their issue was, and it no longer matters. I won't be back there ever. Thanks to everyone at Smythe!

I have had a great experience here. The Sales team was extremely patient and did not push us to make a purchase. They made us feel welcome and comfortable. Service is great as well. They always accommodate our requests and respond with an option that is convenient to us. Premm was great. He spoke with me and understood our concerns and provided immediate assistance in making sure that the issues with the car were handled and addressed right away.

I had gone to 2 other Volvo dealers (Karp and Glen Cove) and had a horrible financing experiencing customer service experience. They did not make me feel like a loyal Volvo client whatsoever. The Glen Cove experience was just a joke- rookie salesperson who actually asked inappropriate questions and should be trained better before talking to customers. Queens Volvo rectified ALL of their mistakes combined and why they got my sale.

Very professional and accommodating! Kelwin C. Was very attentive to my needs while I waited for my 2024 S60 to be serviced. I highly recommend this dealership! Julie P

I am extremely happy with the maintenance service and the sales department especially Mr Stacy Hopson. I have bring leasing my cars ever since 2016 and I have been very satisfied satisfied with the entire dealership.

This was one of my best experience shopping for a new car , Jerry Chen was the person I worked with . He is very knowledgeable and had the patience to explain to me about the car and he listened to my needs . Due to the pandemic and my age I had so much trust in him that I never walked in the shop . We did the sale by phone and he even bought the car to my place amd took my old lease car , We completed the paperwork outside and I love the car

Can't say enough about Kyle and the overall experience at Smythe. We had just come off a horrific experience at another dealer (two bad experiences, actually). We were so turned off. But we found this beautiful Audi at Smythe and decided to give it another go. My wife stopped in and met Kyle. He was terrific from the start. All she did was want to see it before the two of us went back. There was no pressure, no "sales-pitch" or anything. Just a nice guy who listened to my wife and her auto buying needs. We went back that night, test drove the car, talked with Kyle (again, "talked", no pressure). He took the time to answer to every question we had and explained everything in detail. It was more of a conversation than a sales transaction. We explained what we were looking for, in terms of deal (money down, monthly payment, etc.). Kyle introduced us to Abood, helped us explain exactly what we were looking for and we were told "No problem. We hear you and will do our best. If it doesn't turn out to be the deal you are looking for, no worries, but we'll call you in the morning." Next day, my wife got the call and the deal we talked about the night before was they deal made happen. No sweat, no stress, no anxiety. We walked in later that afternoon. Car was prepped, big red bow on it, papers ready to sign, and my wife as out of there in under an hour. THANK YOU Kyle, Abood, William (our delivery specialist) and everyone at Smythe. THIS PLACE is our new and only place to go for a car and we will tell everyone!

Had an pleasant interaction with the sales staff. At first by email and phone. Then visited at due to random chance. The sales person i spoke to was really pleasant, not pushy. However the dealership, like many other, tacked on additional fees which should be part of the cost of business and not added to the customer as 'additional fees'. I didnt purchase because at the time i wasn't ready, so i didnt get to negotiate etc, however the added fees are discouraging.

Arrived on time, taken immediately and as also, service was excellent car was spotless when it was returned to me

They were excellent with scheduling transportation and their work was awesome. I would go back every time I recommend them.

I have been at other dealers on the West Coast and Midwest , but I can honestly say that Smyth has been the very best. Doug, one of the service advisors was on top of what my Volvo needed to educating me as to what I should & shouldn’t do. My Volvo runs perfectly. Thank you Paul and Smyth. You are great.