I’m writing this as a warning to anyone considering the Jeep Grand Cherokee 4xe. While marketed as a premium plug-in hybrid SUV with off-road capability, my experience has been one of repeated mechanical failures, a critical safety defect, and a complete lack of accountability from Jeep and Stellantis. I leased the vehicle in July 2023. Within days, the car began showing warnings related to the hybrid system. It wouldn’t shift out of park, and over the next several months, it repeatedly failed to start. The vehicle was in and out of service for nearly three months total across multiple dealerships for issues including battery failure, wiring harness replacement, software updates, and a faulty auxiliary pump. Jeep eventually offered a goodwill settlement, which I accepted in August 2024, hoping that would mark the end of the problems. It wasn’t. In May 2025, while driving 20 mph on a paved suburban road, the driver-side rear lower control arm fractured without warning. The rear wheel shifted and I was barely able to stop the vehicle. Had this occurred at freeway speed, the outcome could have been deadly. This is a catastrophic suspension failure on a car with fewer than 29,000 miles and no accident history. The vehicle had been serviced just five months prior with no mention of any suspension issue. Despite the severity of this failure, Jeep denied warranty coverage. The dealership cited small surface “witness marks” on the control arm—minor nicks that supposedly proved an impact caused the failure. The damage they pointed to could easily result from regular road use, and in fact, the more visible damage on the failed part occurred after it was dragged on the pavement after the failure. Jeep ignored all other facts: no collision, paved-road use only, and the vehicle being marketed as a trail-rated, off-road SUV. If a part this critical can fail under normal driving conditions, the vehicle has no business being on the road—let alone advertised for rugged terrain. I filed a formal complaint with NHTSA due to the clear safety implications, and a case with the National Center for Dispute Settlement. NCDS ultimately closed the case, stating it did not qualify because Jeep denied it was a warranty issue. Jeep’s national customer service has now closed my case without resolution, and my outreach to their senior leadership, including the CEO of Jeep and SVP of Customer Experience, has gone unanswered. I’ve paid out of pocket for repairs and now face a $5,600 lease termination fee to escape this dangerous vehicle. Jeep refuses to take any responsibility or offer reasonable support. If you’re thinking of buying or leasing a Jeep Grand Cherokee 4xe—or trusting Jeep to stand behind their vehicles—think again. I’ve never felt more let down by a manufacturer. The brand has shown a complete disregard for safety, quality, and customer care.

The vehicle broke down after 950 miles of use. There was a broken connector from the main wiring harness to the electronic power steering. Eventually this turned into a lemon law and the car was repurchased.

In November 2022, I started leasing the 2022 Jeep GC 4xe Overland, only to end up stuck with a problematic vehicle for 39 months. Over the past year only, I brought the car to the dealership more than ten times for various issues. In some cases, I was informed that the problems were acknowledged but that I would simply just have to live with them. On top of that, the vehicle has had numerous recalls. One of the most frustrating experiences was spending nearly three months—half of November, all of December, and half of January—without heat in my car during Chicago’s harsh winter. During this time, I was also unable to use the vehicle’s electrical features and had to solely use gas, which defeats the whole purpose of the "4xe." After having the car at the dealer for 22 days, I arrived to pick it up only to find that the heating issue was still unresolved. I even attempted to return the vehicle for free and end the lease in October 2024, but was told I still owed "too much" on it. This entire experience has been beyond frustrating, and I can confidently say that Jeep offers the worst product quality and customer service I’ve ever encountered. I will never consider purchasing or leasing a Jeep—or any of its sister brands—again, and I will be sure to share my experience with others to warn them against making the same mistake. If you're interested in knowing what dealer that was, it's Zeigler Chrysler Dodge Jeep RAM in Schaumburg, IL 60195.