NEWS

Blank Backup Camera Prompts Recall of 342,000 Mercedes Cars, SUVs

mercedes-benz-glc-300-2020-angle--exterior--rear--silver-05.jpg 2020 Mercedes-Benz GLC300 | Cars.com photo by Aaron Bragman

Backup cameras have been a federal mandate on all cars since the 2019 model year, but one more standard safety feature also means one more standard safety feature that could potentially malfunction. Such is the case with more than 342,000 model-year 2019-21 Mercedes-Benz and Mercedes-AMG vehicles, which are being recalled for cameras that could display a blank image.

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Affected by the recall are model-year 2019-21 A-Class, CLA-Class, CLS-Class, E-Class and and AMG GT 4-Door Coupe cars; and GLA, GLB, GLC, GLE and GLS-Class SUVs. Mercedes’ MBUX multimedia system software may cause the display to remain black or reboot after startup. This could result in the rearview camera image not displaying properly, reducing the driver’s rear view and increasing the risk of a crash or injury.

The MBUX system software will be updated by a dealer, or via an over-the-air update, for free. Mercedes will begin notifying owners July 13, but those with further questions can call the automaker at 800-367-6372, the National Highway Traffic Safety Administration’s vehicle-safety hotline at 888-327-4236 or visit its website to check their vehicle identification number and learn more.

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