Coronavirus and Cars: Hyundai Extends Expiring Warranties, Offers Social-Distancing Service, Sales
Hyundai has announced that it is extending its warranty for vehicles worldwide in the wake of the COVID-19 pandemic, and that owners with vehicles whose warranties expire from March through June 2020 will automatically see their warranties extended until June 30, 2020. The move applies to Hyundai vehicles in the U.S. with the five-year/60,000-mile new-vehicle limited warranty and the 10-year/100,000-mile powertrain warranty. Hyundai will notify customers directly in the coming days about the program extension.
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In addition to the extension of warranties, Hyundai is introducing an increased contact-free service experience, enabling electronic signatures on work performed at dealerships, picking up and dropping off vehicles, cleaning interiors after service is performed and before delivery, and enabling digital communication for authorizations of service via emails, text messages and social media posts.
Buying a new Hyundai is increasingly contact free as well, with the company instituting social-distancing measures at dealerships, offering online purchase and home delivery at certain stores, allowing solo test drives and cleaning common areas more frequently. The company says that its goal is to support Hyundai customers who may face difficulties in getting vehicles serviced and repaired during the COVID-19 coronavirus pandemic.
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“This is another great example of how we have our customer’s back and continue to reinforce America’s Best Warranty,” said Barry Ratzlaff, chief customer officer, Hyundai Motor America, said in a statement. “While most Hyundai dealers are open to provide service, we want our customers to feel comfortable visiting their dealerships for warranty work and any vehicle service.”
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